POSITION SUMMARY
As a Warehouse Supervisor, you will be responsible for overseeing the daily operations of our warehouse, overseeing the receiving, storing, and sorting of all inventories, and ensuring that all processes run smoothly and efficiently. You will also be responsible for securing the warehouse, supervising staff, and maintaining employee documentation. In addition, you will also be responsible for running delivery routes, as needed, hiring and partnering with independent contractors, and ensuring high levels of customer satisfaction. This role reports directly to the Regional Operations Manager.
ESSENTIAL FUNCTIONS
Primary Functions
Create a safe working environment.
Communicate effectively with all members of the organization including clients and contractors.
Lead by example, performing daily tasks alongside warehouse staff to meet goals and key performance measures (KPIs). Daily tasks include but not limited to: material handling, loading/unloading vehicles, cleaning and organizing the warehouse.
Supervise and manage warehouse staff, ensuring productivity and compliance with company policies.
Responsible for interviewing, hiring, and the training of new warehouse employees along with providing regular feedback and conducting performance evaluations.
Complete all employee documentation including time sheets, required human resource documents, and training certifications
Manage all daily warehouse and delivery operations with a strong focus on accuracy, process flow, and on time performance.
Supervise the receipt, storage, and dispatch of goods while maintaining accurate inventory records.
Meet customer defined timelines for inventory receipt, sort, and delivery.
Ensure compliance with health and safety regulations within the warehouse and during deliveries; document warehouse equipment is properly maintained.
Plan, execute, and monitor delivery routes to ensure drivers start and complete daily routes on time.
Oversee courier operations to meet company standards and customer expectations through effective hiring, educating and partnering with all independent contractors.
Manage costs including employee/staffing costs and driver pay, adhere to an established budget, and provide quarterly cost savings/reduction plan.
Acknowledge all complaints (customer, driver, management, etc.) immediately, investigating and responding to all complaints within 48 hours with findings and actions to remedy the situation.
Coordinate with other departments to ensure seamless operations and customer satisfaction.
Monitor and report on KPIs related to warehouse operations and deliveries.
Assist delivery personnel in locating their designated materials (if necessary)
Abide by all company safety and hygiene regulations
Additional Support Functions
Demonstrate effective leadership abilities
Maintain a positive and professional attitude; respecting others time and ability to focus on their essential functions
Strong and clear communication skills
Demonstrate the ability to think critically and problem solve with an ability to resolve any situation that occurs in the warehouse
Demonstrate the ability to delegate warehouse responsibility
Proficiency in using warehouse or transportation management systems
Ability to work in Excel and Word
REQUIRED EDUCATION AND EXPERIENCE
High school diploma or GED
Associates degree preferred
Warehouse experience required
Strong understanding of warehouse operations, inventory management and logistics.
Experience in hiring and training warehouse staff
Experience working with independent contractors
Valid driver's license
WORKING CONDITIONS
Keep a clean and safe working environment and optimize space utilization
Ensure the safety of all warehouse associates
PHYSICAL REQUIREMENTS
Will require heavy lifting or carrying
Must be able to move around a warehouse environment
Must be able to think outside of the box and perform every task in the warehouse if needed
TRAVEL
This job does require travel within the state
Required to complete deliveries as needed to prevent service failures
SUPERVISION
This role does supervise warehouse staff
This role advises and negotiates with independent contractors on a daily basis.
Benefits provided by this employer include: Paid Holidays, Paid Time Off, Birthday Holiday, Leaves of Absence, 401K after 1 year, Profit Sharing after 1 year, Employer paid health insurance premiums for employee and children.
All qualified applicants shall receive consideration for employment without regard to race, color, religious creed, sex, national origin, ancestry, age, physical or mental disability, or sexual orientation.
Acknowledgement
I have read and understand my position description and certify that I understand the requirements of the essential functions and duties of the position and will fulfill the stated expectations:
without accommodations
with the following accommodations:
Job Type: Full-time
Pay: $45,000-52000 per year
Expected hours: 40 – 45 per week
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Schedule:
8 hour shift
Location: In person
Interested individuals can apply by emailing their resume to tmillner@stat-courier.com. Please put Attention Tameca Millner- Warehouse Supervisor Candidate - in the subject line.
