The Sr Quality Engineer is responsible for ensuring the smooth deployment of private cloud PACS (Picture Archiving and Communication System) and VNA (Vendor Neutral Archive) software solutions for clients. The  Sr Quality Engineer will collaborate cross-functionally across solution architecture; site reliability engineering; hosting, networking and infrastructure; product management; product development; application implementation and technical integration professional services; and the customer and customer’s 3rd party vendors to: plan, coordinate, and oversee the implementation of the client's software solution, plan and coordinate execution of system, customer, vendor, end-to-end and performance testing;  oversee and coordinate resolution to complex performance issues across the testing through stabilization phases. Reporting to the Implementation Quality Director Professional Services, you will contribute to defining and continuously improving Implementation Quality processes, tools, measures and success criteria with a focus on zero/minimum error software delivery scenarios.
Major Accountabilities The Quality Engineer will be responsible to: Develop and review test plans and test cases to ensure that the software solution meets the client's requirements. Conduct execution of test phases, tracking progress, developing and reviewing test reports Provide advanced resolution support to troubleshoot complex technical issues that arise during the implementation testing and go live phases, working with cross-functional teams to resolve issues quicklyCollaborate with cross-functional teams to ensure project timelines are met and customer satisfaction is achieved.Maintain solution architecture documentation related to installation, configuration, and troubleshooting procedures.Contributed to development of quality control processes for customer implementations.Gather and assess lessons learned to lead and manage the continuous improvement of the implementation quality process.Effectively communicate and coordinate between all teams - Infrastructure, Support, R&D, SMEs, Sales Engineers, and business stakeholders as well as with client teams.Serve as a technical expert and liaison between the customer, sales, product development, and cross-functional teams.Coordinate the deployment of private cloud or on-premise PACS and VNA software solution architecture for clients.Provide mentorship to junior team members as required.Act as an escalation point for customers and team members to help resolve complex / critical customer solutions and situations;Provide test summary reports, suitable for executive level customer communication. Work with peers across Intelerad to prioritize Intelerad deliverables across all customers as needed; Perform all job functions consistent with Intelerad policies and compliance procedures, including those which govern handling PHI and PII.