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Employment Type : Full time
Shift : Description :
Description :
Know, understand, incorporate, and demonstrate the Mission, Vision, Values and Guiding Behaviors of Trinity Health and Trinity Senior Living Communities in behaviors, practices, and decisions.
Consistently demonstrate (leads by example) Sanctuary Values to all internal and external customers (residents, visitors, volunteers, and associates.
Create and maintain an atmosphere of warmth, propagating a calm environment throughout the community. Execute assignments in a culture that is shared and collaborative across all divisions within TSLC.
Develop and maintain a good working rapport with department personnel, as well as other departments within the community to assure that administrative services and activities are properly maintained.
Greets and directs visitors & family members. Processes mail, filing, answers the phones and critical signal emergency response system.
Completes packets for new hire orientation, resident move ins, etc. as assigned. Ensure that the office is maintained in a clean and safe manner and that necessary equipment and supplies are maintained.
Anticipate the needs of residents and families, going above and beyond routinely to provide a comfortable environment and home atmosphere.
Proactively identify solutions to resident / family concerns and make recommendations for improvement. Assists department managers with various administrative functions, including copies, letters, preparing binders, etc.
Respect resident rights, including maintaining the confidentiality of all resident care information, knocking before entering a resident's room, honoring the residents' personal and property rights, informing the resident when it is necessary to move his / her personal possessions and reporting complaints of missing property to Supervisor.
Attend and participate in scheduled training, in-service training, mandatory annual in-service training and educational classes as required / needed.
Report occupational exposures to blood, body fluids, infectious materials, and hazardous chemicals in accordance with the community policies and procedures.
