Store Ops Manager / Brand Ambassador - Boutique Culinary/Tea Shop (155 Main Street, Anapolis, MD)

Store Ops Manager / Brand Ambassador - Boutique Culinary/Tea Shop (155 Main Street, Anapolis, MD)

15 Apr 2019

Store Ops Manager / Brand Ambassador - Boutique Culinary/Tea Shop (155 Main Street, Anapolis, MD)

Are you:

A confident, independent, self-starter with a initiative, a competitive drive, a sense of urgency and decisiveness?

Can you adjust quickly to changing conditions and come up with practical ideas for dealing with them?

Do you respond to challenges and pressure positively, with the confidence and ability to handle a range of people and problems?

Do you enjoy developing people, building a team, and working in an entrepreneurial environment?

Are you tired of Big Box retail management encroaching on positive work/life balance?

If so, the Spice and Tea Exchange of Annapolis is seeking to bring a full-time Store Manager onboard ASAP in advance of the summer season! We are also in the process of launching a tea-to-go bar. Get ready for baptism by fire and all the excitement that comes with it!

Applications accepted ONLY through our online hiring portal: https://capricornholdings.bamboohr.com/jobs/view.php?id=19

Preferred Skills & Requirements

5-7 Years proven, measurable, and reference-able sales experience - what is your track record?

Store Operations Management or support including: Sales & Order Forecasting, purchasing, receiving, inventory management, Point-of-Sale Sales & Reporting, Merchandising, Promotion/pricing planning, and Customer/Community Outreach!

Comfort level in executing store promotional/marketing outreach in the community

Stellar customer service - stamina to provide a "wow!" customer service experience every time

Strong verbal & written and communication skills, and flexibility required to work on and enhance teams

Comfort in engaging in frequent contact and communication with a wide variety of people

Ability to multi-task in a fast paced environment and understand/follow priorities

Familiarity and comfort with using computers; MUST HAVE EXPOSURE TO & COMFORT WITH Microsoft Office tools (specifically MS Word, Excel & Powerpoint) and the internet. (If computers really challenge you, this might not be a good fit)

Interest or inclination in the culinary arts, cooking, teas, etc.

Expected Job Duties & Responsibilities:

Management responsibilities for this position will include supporting and collaborating with the Store Owner, Sales Team Lead and team for:

Maintaining the stores in conditions of excellence to attract and retain customers, create a positive environment for staff, and enable efficient operations and high productivity

Driving sales and customer service excellence / goodwill whether in the store or in the community at large; driving an effective customer-focused selling culture by building the team, sales capability and the brand.

Managing operational and merchandising processes while maintaining the store in conditions of excellence to attract and retain customers, create a positive environment for staff, and enable efficient operations and high productivity

Coaching, training & managing staff, their performance and development and recruiting new candidates. This also includes leading by example and coaching team in company sales efforts, techniques, and other approaches to attract and retain customers and associated staff meetings, and the hiring and firing of personnel in coordination w/ the Owner.

Developing and obtaining approval on team work schedule; you will be responsible for running weekly consolidated timesheets from our POS for payroll

Maintaining information / item set up / pricing & discounting in the Point of Sale System and all associated item tagging. This includes supporting the set-up, assembly, and pricing of products and inventory orders and other tasks associated with efficient inventory management and blend/product production management.

Receiving, supporting the receipt, and/or overseeing the receipt of products into physical inventory and POS and associated follow up required for backorder and credit memo related communication with Owner and Corporate Franchise Warehouse team.

Planning, communicating, executing and/or supporting the planning, communication, and execution of seasonal in-store sales promotions and events. This includes developing, contributing to or otherwise proactively supporting the provision of information for publication in local print, electronic, and social marketing media (e.g. Facebook).

Initiating/supporting the development of marketing & advertising initiatives and copy (for use/placement in store; and/or with local print, digital, mobile and broadcast media outlets; and/or within our online & social medial tools) with our corporate marketing team.

Identifying and operationalizing new business development opportunities within current retail concepts with Store Owner.

Suggesting, drafting, reviewing, implementing, updating, and communicating operational policies and procedures in collaboration with Owner to improve training, operations, and efficiency.

Utilizing, maintaining, and improving utilization of computer, software applications (including POS, all Microsoft Products, and Dropbox shareware technology) across the team.

Supporting the sharing of best practices between current and future stores.

Other duties as they emerge assigned by the XStore Manager and store owner.

About the Shop: The Spice & Tea Exchange is a specialty retail shop selling a wonderland of spices, herbs, teas, blends, rubs and related products. We look for team members who are committed to creating an AMAZING customer experience while creating and delivering the highest quality spices, blends and teas. We seek great listeners and communicators with an interest or passion for foot to graciously assist our customers in narrowing a seemingly overwhelming array of choices into a manageable set of options specific to customer interests and tastes to ensure they dont leave empty handed!

As a member of our team, you can expect several things from us:

A dynamic and fun work place!

Opportunities to learn, try, test and share your experience with colleagues and customers as you experiment with our amazing products!

An array of opportunities in sales, merchandising, marketing, inventory control, and store operations to grow in both your personal and professional life

Leadership and team building training and experience

Employee discounts, rewards and incentives, including free spices monthly!

Applications accepted ONLY through our online hiring portal: https://capricornholdings.bamboohr.com/jobs/view.php?id=19

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