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The Cloud Service Manager is responsible for leading service delivery teams that focus on the sub practices capabilities and solutions. This role will work to align our deployment practices with the needs of our clients while applying industry best practices to project delivery. The right candidate will focus on the mentoring, growth, and development of the practice teams and their leaders. While leading this team, you will also work closely with the sales organization within Red River to ensure accurate scoping, and proper cost modeling. This position will align to the project management organization to improve delivery processes, as well as our managed services department when transitioning new or changed environments back to support.Primary Position Tasks:
Manage staff to ensure they are meeting individual/group goals
Lead project teams toward identified outcomes.
Work with the Technical leaders throughout the organization on growth and direction within the Sub Practice Technologies.
Participate and align senior team members in the creation of new service offerings, working across divisional organizations to maximize efficiencies and success.
Participate in scoping and pricing of projects with the sales and sales engineering teams.
Work with the leaders across the Consulting Services Organization to improve processes and efficiencies around resource management and project efficiencies.
Work to improve our documentation, ranging from Statement of Work refinement to client-facing deliverables.
Build an environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition within the team you manage.
Assist in projects when necessary. This includes but is not limited to: Preparation of large project launches, project issue escalations, and resource constraints.
Review project escalations and work with project team on resolution.
Minimum Education/Certification/Experience Requirements:
Bachelor’s degree in technical or business field
Experience delivering small and large projects.
In depth knowledge of the Cloud/Cyber OEM Installation, configuration and deployment strategies.
Preferred Education/Certification/Experience:
Experience as part of a Systems Integrator (or similar) company within the past 5 years
Experience leading a technical team
Knowledge, Skills and Abilities:
Creative person with the ability to design innovative solutions
Goal oriented with high standards for quality and performance
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
Ability to work independently and manage multiple task assignments
Essential Elements (Mental; Physical; Equipment used):
Remote Position: This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
Willing to Travel: This position may require travel up to 50% time to meet with regional teams and clients
Basic Qualifications:
U.S. Citizenship Required
Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here (https://redriver.com/wp-content/uploads/2023/12/Benefits-At-a-Glance-2024-1.pdf) . If you are ready to join a growing company, please submit your resume and cover letter (optional).EOE M/F/DISABLED/VetRed River is an equal opportunity employer and makes employment decisions based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity or expression, marital status, age, family medical history or genetic information, disability, past or present military service, or any other characteristics protected under the laws applicable in the locations where Red River operates. Red River will not tolerate discrimination or harassment based on any of these characteristics.Red River does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.Don't see a job you want to apply for? Click ' Get Started ' below to send us your resume so we can reach out for future openings!Red River brings together the ideal combination of talent, partners and products to disrupt the status quo in technology and drive success for business and government. Red River serves organizations well beyond traditional technology integration, with more than 20 years experience in security, networking, analytics, collaboration, mobility and cloud solutions. Our operations, support, sales and technical teams all work together to create a positive impact on citizens, soldiers, consumers and employees. That’s what it means to Rock the Red. Are you ready?
We work with purpose, looking to disrupt the status quo in meaningful ways.
We act with integrity, showing respect for all and demonstrating our commitment to ethics
We value collaboration and work as a team to accomplish goals
We elevate creativity, and support curiosity to re-imagine the use of technology
We have a strong work ethic, and seek continuous improvement in all we do
We embrace philanthropy, working together to drive positive change and lasting impact within communities around us
Please see the linked document below for our consumer privacy notice. The notice provides you with information about what Red River Technology LLC and its affiliates (collectively referred to as “Company”, “we”, “our” or “us”) may collect about you, how this information may be used by Company, your privacy rights and the Company’s obligations in accordance with California Consumer Privacy Act of 2018 ("CCPA") and the California Privacy Rights Act of 2020 ("CPRA").https://redriver.com/wp-content/uploads/2023/08/CPRA-Notice-to-Employees-updated30.pdfhttps://www.dol.gov/agencies/ofccp/posters
