Please send your updated resume to vinoth.xyant@gmail. com or apply online.Position: NOC Analyst / TechnicianLocation: Annapolis, MD (Onsite)Duration: 6 Months ContractDirect Client NeedHourly pay: $33/hrJob Summary:The Tier 2 Network Operations Center (NOC) Technician is responsible for incident management, system monitoring, and troubleshooting within a 24/7/365 operational environment.This role diagnoses system and network failures, resolves routine-to-moderate technical queries, and ensures high availability for critical customer services.This position operates on the MID Shift (11:00 PM – 7:30 AM) and requires working some weekends and holidays.Responsibilities:Network Monitoring & Troubleshooting: Monitor high-availability IP networks, messaging systems, and Air-to-Ground data communications; engage telecom providers to drive restoral efforts.Incident Management: Track, update, and resolve customer and business unit incidents in the management tool with high accuracy and attention to detail.NOC Cross-Training: Successfully train and qualify this NOC position within 4–6 months:Transport: Core-to-edge monitoring of routers, switches, firewalls, and circuits.DataLink: Monitoring of ground stations, radios, and central processing systems.Applications: Monitoring of central channels facilitating high-volume daily messaging.System Optimization: Support network solutions design, deployment, configuration, and maintenance routines; help develop efficiency tools.Collaboration & Escalation: Resolve less complex issues independently and partner with Senior Team Members to troubleshoot moderate-to-complex critical customer
