Training Strategy & PlanningOwn the Training Needs Analysis (roles, personas, impacts).Build the training plan and role-based curriculum aligned to the cutover schedule.Set success metrics and evaluation methodsContent DevelopmentCreate concise, 508-compliant materials: instructor guides, slide decks, QRGs, SOPs, eLearning, micro-videos, and simulations.Maintain content version control and traceability to business processes.Seed and maintain realistic training data in the tenant; coordinate with security for role-based access.Delivery & EnablementDeliver engaging live and virtual training classesRun Train-the-Trainer for agency champions and HR/payroll super-users.Change ManagementSupport change impact assessments for HCM/Payroll processesDraft plain-language comms (what’s changing, why, when, what to do).Support stakeholder mapping and readiness checks.Testing & Go-Live SupportBuild role-based practice scripts aligned to UAT scenarios.Provide floor support and virtual “office hours” during go-live and first payrolls.Capture FAQs, refine job aids, and hand off to steady-state owners.
