When you join Birdwatch, you’re not just taking a job—you’re joining a team that’s as committed to your success as you are to doing great work. We offer competitive pay starting at $35-38 per hour, plus signing incentives (cash, vehicle access, or other perks) and opportunities for annual profit sharing and performance bonuses. You’ll enjoy fully paid health, dental, life, and disability coverage, generous paid time off, and a transportation allowance to keep you moving. We value work-life balance with a predictable Monday–Friday schedule, and we reward expertise with on-call differentials when it’s your turn to cover evenings or weekends. You’ll spend most of your time in the field doing hands-on work you can be proud of, backed by a supportive team, professional development opportunities, and a company culture built on respect, trust, and pride in every detail.
THIS POSITION EXISTS TO:
Ensure Birdwatch homeowners enjoy worry-free living by delivering exceptional maintenance, repairs, and small-scale home improvements with skill, professionalism, and care. This role exists to proactively maintain and enhance our clients’ homes, respond promptly to repair needs, and provide solutions that protect property value, improve safety, and elevate the homeowner experience. By combining technical expertise with outstanding customer service, the Maintenance Technician helps fulfill Birdwatch’s mission to make homeownership easier, more enjoyable, and better supported than ever before.
WHAT DOES SUCCESS LOOK LIKE IN THIS ROLE?
Success in this role means consistently delivering high-quality maintenance and repair work that meets Birdwatch’s standards and exceeds client expectations. You complete most jobs in a single visit by arriving prepared, equipped, and ready to troubleshoot effectively. Clients trust you for your professionalism, clear communication, and respect for their homes. You stay organized, close out tickets promptly, and hit monthly performance markers without sacrificing quality. You work seamlessly with your team, share knowledge, and contribute ideas to improve processes. Above all, you represent Birdwatch’s values—safety, honesty, humility, and respect—in every interaction, leaving both the worksite and the homeowner’s experience better than you found them.
YOU MIGHT BE GOOD FIT IF YOU:
Experience in home maintenance and/or construction required (2+ years)
Experience with training and mentoring is a plus!
Trade certifications are a plus!
Superior customer service skills, including the ability to manage challenging clients
Strong attention to detail
Superior organization, time management, and problem-solving skills
Ability to work independently, is self-directive and detail-oriented
Ability to work with challenging personalities with grace
Ability to manage multiple projects simultaneously
Ability to recognize systemic problems and offer solutions to enhance and improve current systems
Ability to be on-call and respond to emergencies as they arise
Ability to work a flexible schedule occasionally to include weekends, evenings, and holidays if needed
Ability to handle maintenance emergencies and stay calm under pressure
Ability to work indoors and outdoors, able to lift 75lbs+
Enjoys working on a team and developing talent
Willing to use technology in the field (training will be provided)
Knowledge of DMV area required and ability to navigate the city
Strong interpersonal skills
SIGN-ON INCENTIVE STRUCTURE:
Earn up to $1,750 in hiring incentives when you join our team!
$250 – Complete the interview and skills assessment
$500 – After 30 days of successful employment
$500 – After 90 days of successful employment
$500 – After 180 days of successful employment
Successful employment means meeting performance and attendance expectations during each period.
LET’S SOAR:
Birdwatch is a Public Benefits Corporation (PBC). We are committed as a corporation to advancing homeownership as part of our governing instruments. We believe in the power of building equity as a homeowner and, in particular, the need for BIPOC buyers to increase their access to home ownership. We will fund the birdSEED foundation as part of this commitment. birdSEED is a housing justice fund that makes no-strings down payment grants to first-time BIPOC home buyers. birdSEED is active in Washington DC and expanded to Philadelphia in 2022.
Birdwatch is in the business of abundance for all. We endeavor to advance a more just and equitable world for everyone. We believe the social impact is a measure of profitability. As servant leaders, we tend to all of our stakeholders, including our team, our partners, and our communities. We believe in delivering excellence and having a positive impact on the world around us.
Please apply here: https://birdwatch.breezy.hr/p/d4b53e0fce8d-maintenance-technician-anne-arundel-county-sign-on-incentive
