Location: Arden on the Severn, MD
The Resource shall collaborate with Office of School and Community Nutrition Programs (OSCNP), the Technical Project Manager, the Operations and Maintenance (O&M) Vendor, State Department of Education staff, and Department customers to define, document, and improve business processes to improve staff efficiency and effectiveness, improve compliance and reporting, and to provide a better user experience for the customers.
These improvements will be realized by eliciting information, examining technology solutions, and documenting business processes, analyzing technical and financial workflows and requirements, recommending changes to business processes, participating in the development process to support the improved processes, and providing training materials for staff and customers.
Excellent verbal and written skills as demonstrated during interview process and written test.
Resource must have working knowledge of Agile/iterative methodologies, TFS/ Azure DevOps for requirements, testing, bug tracking and collaboration.
Resource shall evaluate business processes, procedures, requirements, and operations in conjunction with IT initiatives and changing requirements.
The Resource shall develop and submit reports to substantiate findings and/or recommendations including, but not limited to, a Technical Business Analysis Report.
The resource shall evaluate Agency business processes against available technologies, procedures, and operations in conjunction with The Systems and other IT initiatives and suggest improvements to processes and/or procedures.