Vacancy expired!
On behalf of the American Institutes for Research (AIR), Headway Workforce Solutions is currently seeking Interviewers to work from home as Bilingual Cantonese Interviewers . Interviewers will call health plans to ask questions over the telephone about benefits and coverage as part of a quality control evaluation. The pay range for this position is $14.00-$15.00 per hour , interviewers who have experience conducting telephone surveys and have Bilingual skills in one of our required languages would be considered for a higher pay.
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Interviewers will be asked to work at least 20 hours of work per week, 4 hour shifts per day. Interviewers must work the same daily schedule Monday – Friday.
The position for most staff, especially Bilingual staff, will go from January 3, 2023 through June 30, 2023. Training will be a combination of at-home study and webinar.
As a Bilingual Cantonese Telephone Interviewer, you will:
Complete and pass all training activities in a timely a manner
Contact health plan call centers across the country to help Centers for Medicare and Medicaid Services (CMS) evaluate healthcare compliance
Be on the phone the full shift and be comfortable making a high volume of calls with specific time constraints
Read the questions clearly and verbatim to the participant
Accurately record outcomes and issues
Receive and apply feedback on interviewing skills and project protocols
Position Qualifications:
Ability to read, speak, and write English and Cantonese fluently (all training is conducted and prepared in English)
Telephone Interviewing experience, at least 6 months (preferably in a Research setting or conducting calls with scripted telephone etiquette)
Strong attention to detail with ability to capture information quickly while conversing
Past experience using technology as part of their day-to-day tasks (preferred experience in collecting data using computer-assisted interviewing)
High school diploma or GED required
Background check required
Working from home requirements:
The COVID-19 vaccine is mandatory for this role and proof of vaccination will be required
Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection (within 25ft of workspace)
Wireless/WIFI connection may be allowed in some exceptions
Alternate telephone (i.e. cell) to use to access AIR systems as part of log in process and for communicating issues to AIR Data Collection call center
Proficiency with troubleshooting and using computers
Quiet, private space in your home to conduct work
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:
Communicate through speech and listening
Read text verbatim, meaning reading words exactly as they are written, from a laptop or computer screen
Transport and manipulate equipment and materials weighing between 10-35 lbs. depending on your assignment
Sit for long periods of time making phone calls
Hours & Training:
Attend and complete required
AIR IT orientation session
On-line home study and certification
4 hours per shift, some exceptions for 6- and 8-hour shifts
20 – 40 hours per week, Monday – Friday. No Weekend Hours required at this time
Interviewers are required to work the same shift daily (ex. 9 am – 1 pm Monday – Friday)
Interviewers must commit to working 5 days a week with little to no cancellations for the duration of the project(s)
Successful completion of self-study and web-based training prior to outbound calling
Successful completion of certification assessment (and retraining if needed)
Benefits:
Work from home!
$15.00 per hour minimum
Paid training
Consistent schedule offered – 20 hours per week with the possibility to work up to 40 hours per week based on performance, availability, and project needs
Calling starts at 8:00 am and continues through approximately 11:00pm (in the Eastern Time Zone) Monday through Friday, shifts will be available starting at each hour of the day.
A shift must be at least 4-hours in length, and you’ll be required to work the same shift each day Monday – Friday (e.g., 10:00 am – 2:00 pm)
Earn quarterly bonuses based on your performance
AIR to provide IT equipment and resources (laptop, headset, system access)
About AIR: The American Institutes for Research®(AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to solve some of the most urgent challenges in the U.S. and around the world. We do this work because when we look to the future, we see opportunities to close gaps that are rooted in injustice. At AIR, we know that equity begins with systems that work for everyone, so we lead with expertise, follow the evidence, and never stop drawing new connections to build a better, more equitable world.
About Headway -Headway Workforce Solutions is a leading B2B (Business to Business) provider of workforce solutions with an array of contract-based integrated services and national staffing solutions. Passionate about our work and dedicated to our clients, we are committed to exceeding expectations in the human capital service sector. To learn more about us visit: www.headwaywfs.com
Headway Workforce Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, genetics, or protected veteran status. In addition to federal law requirements, Headway Workforce Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, training, tuition assistance, education, social recreation programs and benefits. #zr
