We are seeking an Associate Director, Third-Party Billing (TPP) and Student Payments (ADTPBSP) who will report to the Director of University Student Accounts and will oversee a shared service team within the Johns Hopkins University’s (JHU) Student Account and Enrollment Management (SEAM) team. SEAM Student Accounts is a Shared Services Center responsible for all tuition and fee billing (including third-party billing), student payments, refunds, collections, and 1098-T tax reporting supporting all nine Johns Hopkins University schools. The ADTPBSP oversees a staff of six full-time employees. The ADTPBSP will be responsible for the third-party payer sponsorship process across all ten schools within Johns Hopkins University. On average, JHU processes over $250,000,000 in third-party billing annually for the university. The ADTPBSP must provide leadership in the overall management of Third-Party Payments, including planning, supervision, and process improvement recommendations; design, championing, and implementing process enhancements to improve the student experience continually; and provide excellent customer service to the school partners, students, and their families. The ADTPBSP maintains adequate internal controls and creates a positive working environment that supports continuous improvement. They will evaluate processes for efficiency and effectiveness on an ongoing basis, directly manage staff, and serve as second in command to the Director of University Student Accounts in their absence. The ADTPBSP directly supports the Director of University Student Accounts in managing and timely resolving university-wide Student Accounts matters. Functions under the ADTPBSP include direct oversight of third-party student billing and invoicing, managing sponsor relationships, and sponsor reconciliations. Additionally, this person will oversee student payments, and the accuracy and completeness of student financial transactions as recorded in the student billing system and other duties as assigned.
Summary THIS IS A NATIONAL GUARD TITLE 5 EXCEPTED SERVICE POSITION. This National Guard position is for a DIRECTOR OF INSPECTIONS, Position Description Number NGT5867000 and is part of the MD 175th ANG, National Guard. Responsibilities 1. Plans, organizes, resources, and directs the execution of a wide range of complex inspection activities for the wing Commander\'s Inspection Program (CCIP). Activities include planning and directing inspections that incorporate Department of Defense (DoD), Department of the Air Force (DAF), gaining major command(s) (G-MAJCOMs), National Guard Bureau (NGB), state, wing, local instructions, and laws for regulatory guidance. Oversees compliance, plans, and conducts By-Law, Special Emphasis Items (SEI), Special Interest Items (SII), Command Interest Items (CII) and nuclear assurance inspections as outlined by requirements from the DoD, DAF, NGB, and G-MAJCOM. Routinely required to interpret and incorporate complex laws, and guidance from all levels for the creation of inspection plans throughout the wing. Develops and communicates a continuously evaluated Risk Based Sampling Strategy (RBSS). The RBSS is designed to provide commanders a tool to use when determining resource allocation to areas of concern to help identify undetected non-compliance. 2. Applies an extensive knowledge of installation operations and DoD, DAF, and G-MAJCOM guidance to direct complex strategic planning and exercise efforts. Utilizes qualitative and quantitative analytical techniques that frequently require modification to fit a wide range of variables to determine the unit\'s ability to accomplish the mission(s). Reviews the adequacy and currency of installation exercise policy guidance and instructions, and updates as necessary to incorporate program changes or to address areas where improvement is required. Works directly with commanders at all levels to determine scope, scale, rigor, relevance, recurrence, and reporting (S2R4) of unit exercises. Constructs exercise scenarios that challenge each unit to test their capability to complete their mission essential tasks (METs) in different stages of degradation. 3. Responsible for organizing and analyzing data from inspections and exercises across the DoD with the goal of identifying and communicating trends. Through trend identification and analysis, communicate data throughout the wing to commanders and unit self-assessment program managers for possible inclusion in their individual unit programs to determine compliance. Makes determination if trend items are wing-wide concerns, any wing-wide trends will be presented and explained during the commander\'s inspection management board (CIMB) and may be added into the CCIP for horizontal or vertical inspection. Designs CIMB that is a presentation of wing/unit CCIP and unit self-assessment programs (USAP) focused on proactive mitigation of deficiencies or risks. Manages the compilation of data, the format and usability of the commander\'s dashboard as well as the data presentation during the CIMB. Works directly with commanders at all levels to assist in the identification of key deficiencies, key observations, and overall program effectiveness. 4. Oversees and manages the WIT conducting inspection and exercise activities. Ensures the WIT consist of subject matter experts to conduct CCIP inspections and exercises under the authority of the Wing/center Commander. Validates WIT members\' understanding, and application of security principles and their ability safeguard classified information ensuring they are aware of applicable security classification guides. Oversees WIT training, product development and certification. Identifies and evaluates training requirements to ensure all assigned inspectors are fully capable of executing an inspection/exercise plan. Explains performance expectations to WIT members and provides regular feedback. 5. Serves as a qualified complaint resolution representative providing advisory services to individuals, other staff offices, managers, supervisors, and employees concerning the IG program and processes. Conducts IG complaint, Fraud, Waste and Abuse (FWA), and whistleblower intake by interacting directly with unit members and employees, protects confidentiality of complainants, and ensures a thorough and complete complaint is presented to the IG. Comprehends complex procedures outlined in IG regulations and directives and applies them to the handling of conventional investigations, complaints, and Congressional inquiries to ensure the integrity and confidentiality of the IG Program are maintained to help prevent unwarranted invasions of privacy. Represents the Wing IG, at conferences, meetings, seminars, briefings, and other official functions. Establishes, develops, and maintains effective working relationships with NGB/IG, NGB staffs, MAJCOM staffs, State IGs, and wing leadership at all levels on matters concerning all IG programs. Requirements Conditions of Employment Federal employment suitability as determined by a background investigation. May be required to successfully complete a probationary period. Participation in direct deposit is mandatory. This position requires a secret security clearance; the incumbent of this position must obtain and maintain a secret Clearance. Work may require access to higher classified information. Must be able to obtain and maintain the appropriate security clearance. This position is covered by the Domestic Violence Misdemeanor Amendment (30 Sep 96) of the Gun Control Act (Lautenberg Amendment) of 1968. An individual convicted of a qualifying crime of domestic violence may not perform the duties of this position.? Irregular and/or overtime (compensatory) hours may be required to support operational requirements or contingencies or may be required to work hours outside of the normal duty day. This is a Testing Designated Position (TDP). The employee is subject to random drug testing. Pre-employment drug testing and participation in random drug testing is a condition of employment. Note: The caveat is that the States, Territories, and the District of Columbia cannot drug test until a drug free workplace policy has been established and approved by the United States Department of Health and Human Services. IAW AF guidance, incumbent must complete the wing Inspector General Training Course Inspections (IGTC-I) within 180 days of appointment; must complete Inspector General Training Course Complaints Resolution (IGTC-Q) within 180 days of appointment; and IG appointees for nuclear-capable units will complete the USAF Nuclear Inspector Course within 180 days of assignment. Successful completion of other courses will be accomplished IAW applicable DoD, AF, and National Guard Bureau regulations. Recommend completion of the NGB/IG Advanced Course within one year of appointment. Qualifications SPECIALIZED EXPERIENCE: 1-year specialized experience equivalent to at least the next lower grade. Work in this series includes planning, directing, investigating, administering, conducting, and managing all Inspector General Programs. This career field provides policy guidance, procedures, planning, oversight, and directions for implementing the Army, Air Force, and National Guard Inspection System, Complaints Resolution Program, and Fraud, Waste, and Abuse Program. Work involves managing the Commanders\' Inspection Programs at the JFHQ-State, Army National Guard units, and Air National Guard units. Quality of Experience: Length of time is not of itself qualifying. Candidates\' experience should be evaluated based on the duties performed rather than strictly on the rank of the individual; however, established compatibility criteria/assignments must be followed. The applicant\'s record of experience, training, and education must show possession of the knowledge, skills, and abilities needed to fully perform the duties of the position to be filled. Education If you are using Education to qualify for this position, You must provide transcripts or other documentation to support your Educational claims. To receive credit for Education, you must provide documentation of proof that you meet the Education requirements for this position. This position is open to current or former members of the Maryland National Guard only. You must submit Enlistment Contract, NGB 22, DD 214, Separation Orders from the MDNG or Memorandum from Your unit commander detailing current status as proof of current or former membership in the Maryland National Guard. Additional Information If you are a male applicant who was born after 12/31/1959 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency (Register | Selective Service System : Selective Service System (sss.gov)).
