Implementation Manager

Implementation Manager

16 Jun 2024
Maryland, Baltimore, 21240 Baltimore USA

Implementation Manager

Vacancy expired!

Job Description

We are looking for an all-star to play a critical role in driving Alertus' rapid growth. The Implementation Manager will report to the Implementation Team Manager and will be a key player in bringing our mission to life. Implementation Managers are responsible for driving product implementation, customer satisfaction, and customer growth across the government, commercial, education, and healthcare markets.

This is a customer-centric role where building strong relationships and using your technical background are the keys to successful product implementations. Our ideal candidate is a self-motivated problem solver with a strong desire to create champions of the Alertus solution.

This is a remote opportunity with occasional travel to the office post Covid-19. Candidates must be located in the DC/MD/VA area.

A Day in the Life:

  • Serve as a trusted partner and technical expert in the Alertus solution for our wide array of customers spanning the government, commercial, education, and healthcare markets.
  • Act as the day-to-day lead for new customer implementations
  • Develop and maintain relationships with key stakeholders to ensure delivery of customer goals and objectives
  • Document and blueprint configuration, best practices, use cases, value propositions, and other key learnings as Alertus grows and scales into new and emerging markets
  • Independently and collaboratively drive product adoption to increase product stickiness throughout the lifetime of the contract
  • Deliver presentations and a premium training experience that inspires each user to utilize Alertus solutions
  • Analyze customer usage, develop strategies for customer improvement that align with the customer’s needs, and act on those plans to drive value independently or collaboratively with the team
  • Manage internal tasks and account maintenance duties (e.g. SalesForce, internal requests) to ensure activities are updated daily and deadlines are met
  • Proactively partner cross-functionally with Sales, Marketing, Product Development, and Executive team members to address customer needs and drive account growth
  • Identify needs for customer education: develop collateral, conduct webinars, and create improved on-demand learning opportunities for our customer base

What You’ll Need:

  • Bachelor’s Degree in an IT-based field or equivalent work experience
  • Certifications such as A+, Network+, and PMP a plus
  • Knowledge in the fundamentals of servers, software, networking, and other data center technologies
  • Demonstrated experience in system deployment
  • Ability to cultivate and nurture long-lasting relationships with customers
  • A genuine curiosity for new and emerging technologies
  • Ability to travel 20-30% of the time
  • A strategic, innovative mindset

Additional Information

All your information will be kept confidential according to EEO guidelines.

EEO/AA Employer M/F/D/V

Related jobs

Job Details

  • ID
    JC15522337
  • State
  • City
  • Job type
    Full-time
  • Salary
    N/A
  • Hiring Company
    Alertus Technologies LLC
  • Date
    2021-06-16
  • Deadline
    2021-08-15
  • Category

Jocancy Online Job Portal by jobSearchi.