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Role SummaryPerforms a broad range of sales operations functions for the new business sales process and will serve as a liaison between assigned New Business Managers and internal partners. This role will have external facing responsibilities and is accountable to be a trusted resource for the end-to-end Sales process from prospective clients (Request for Proposals - RFP) to sold business. Key functions include working closely with presale, underwriting and brokers to ensure documents, information and tasks are moving through the sales process timely with the highest degree of accuracy. This role requires a demonstrated ability to work independently, under tight time constraints while prioritizing workload, demonstrating sound judgment and build relationships internally and externally.Please note: This is a hybrid role, which will require the incumbent candidate to come into a local Cigna office three days per week The incumbent candidate can be based out of the following offices:Philadelphia, PAPittsburgh, PAConshohocken, PACleveland, OHColumbus, OHMcLean, VARichmond, VABaltimore, MD
Key resource aligned to designated new business managers and their block of brokers, clients and internal matrix partners for the sales operations functions from Request for Proposal (RFP) to post sale implementation and client effective date.
Responsible to coordinate and process end- to -end new business sold transactions and document package across all product lines, programs and compliance legislations and mandates as assigned to include “In Good Order” status for successful implementation
Demonstrate professional interaction with internal and external partners, proactively obtain missing/incomplete information and ensures the key transactions are moving through the process timely and accurately with attention to detail and follow ups
Partner with presale, Underwriting, Product, Health Engagement, Compliance, Service Operations (1st 30 days of new install) and Commission team as needed
Communicate information regarding the renewal experience to include downstream risks and notifications for confirmed and pending renewing clients.
Maintain tracking and reporting of status and deliverables associated with assigned book of business
Supports creation of Finalist Presentation materials with New Business Manager
Perform work within standard operating procedures related to the new business process ensuring compliance and timeliness in alignment with quality and service delivery expectations
Utilize multiple web-based knowledge resources to review benefits for Federal Regulation and State Mandate compliance, as well as Cigna product standards
SFDC audits/updates based on opportunity received
Participate in projects related to new business services and other product/process related initiatives.
Qualifications:
Bachelor/Associate’s degree in a related field preferred or at least one year of related experience.
Previous sales operations, presale or benefit service experience preferred
Prior experience working with matrix partners and external customers is preferred
Strong attention to detail and demonstrated experience in delivering high quality work
Excellent communication, organization and presentation skills
Knowledge of systems such as Excel, Word, Outlook, SFDC applications .
Strong attention to detail, analytical and problem solving skills
Demonstrated ability to work in a fast paced environment
General knowledge of insurance products, procedures and systems for the sales operations/sales support functional area is desired
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About Cigna HealthcareCigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
