The primary function of the Welcome Center Specialist is to introduce the customer to Cartus, provide getting started documentation, and promote and sell Cartus revenue-generating products while delivering high-quality customer service. The Specialist will place departure and destination broker referrals based on the customer’s needs and conduct regular follow-up with customers to ensure agent satisfaction.Major Duties and Responsibilities :
Welcomes customer serving as their initial point of contact, verifies personal information, and provides introductory documentation to initiate access to the relocation process
Conduct preliminary real estate needs assessment
Sell Cartus revenue-generating products and services, including departure and destination broker referrals, mortgage, title and insurance services, CartusConnect
Obtain consent to refer customer to Anywhere Real Estate affiliated companies
Ensure product referral placement is in compliance with client policy
Negotiate referral fee for out of network broker registrations
Manage out of network broker revenue due Cartus
Lump Sum Specialist - counsel customers to Lump Sum benefits and manages process
Manage placed referrals ensuring customer satisfaction with assigned real estate agent
Serve as a resource for the Cartus consultant and customer for agent/brokerage issues
Critical Dimensions :
Excellent verbal and written communication skills a must
Strong computer proficiency a must
Ability to navigate multiple systems with ease a must
Multi-tasking a must
Instant rapport building skills required
Interpersonal/influencing skills
Ability to overcome objections
Ability to prioritize workload
Attention to detail
Strong data integrity
Strong planning and organizing skills
Must be internally motivated and a self-starter
Teamwork
Qualifications/Selection Criteria :
College degree preferred
1-2 years of business experience
Previous sales or real estate experience a plus
Cartus (https://cartus.com/en/) is leaning into its essence, Where Mobility Meets Agility®. With nearly 70 years in operation, Cartus is an industry leader in global talent mobility and corporate relocation services. Cartus manages all aspects of an employee’s move across 190+ countries to facilitate a smooth transition in what otherwise may be a stressful process. The company supports hundreds of corporate and government clients—including more than a third of Fortune 100 companies—with domestic and international mobility, recruitment and talent management, outsourcing, policy consulting and DEI mobility solutions, international assignment compensation and gross-up services, remote and hybrid workforce solutions, and language and intercultural solutions. Cartus is a subsidiary of Anywhere Real Estate Inc.Anywhere Real Estate Inc (http://www.anywhere.re/) . (NYSE: HOUS) is moving the real estate industry to what’s next. A leader of integrated residential real estate services, Anywhere includes franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures. The diverse Anywhere brand portfolio includes some of the most recognized brands in real estate Better Homes and Gardens® Real Estate (https://www.bhgre.com/) , CENTURY 21® (https://www.century21.com/) , Coldwell Banker® (https://www.coldwellbanker.com/) , Coldwell Banker Commercial® (https://www.cbcworldwide.com/) , Corcoran® (https://www.corcoran.com/) , ERA® (https://www.era.com/) , and Sotheby's International Realty® (https://www.sothebysrealty.com/eng) .Using innovative technology, data and marketing products, high-quality lead generation programs, and best-in-class learning and support services, Anywhere fuels the productivity of its approximately 182,900 independent sales agents in the U.S. and approximately 133,100 independent sales agents in 117 other countries and territories, helping them build stronger businesses and best serve today’s consumers.At Anywhere, we are empowering everyone’s next move – your career included. What differentiates us is our scale, expertise, network – and unique business model that positions us as a trusted advisor throughout every stage of the real estate transaction.You’ll do work that has meaning, changes lives, and impacts communities. Here you can build a career across leading brands and businesses, have real meaningful impact, and connect with those who are just as passionate about making dreams possible.We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value inclusion – respecting backgrounds, cultures, perspectives, and beliefs. Read more about our company’s inclusion efforts in our annual Corporate Social Responsibility Report (https://anywhere.re/wp-content/uploads/2024/02/FINAL2023-CSR-REPORT2.8.24.pdf) .We are consistently recognized as an employer of choice by various organizations including:
TIME World’s Best Companies
Fortune’s Most Innovative Companies
Forbes World’s Best Employers
Forbes Best Employers for Diversity
Forbes World’s Top Companies for Women
Newsweek Most Trustworthy Companies in America
Ethisphere World’s Most Ethical Companies
EEO Statement: EOE including disability/veteran
