Are you a people-person with a knack for organization and a passion for helping others?
Auto Collision Specialists is looking for a friendly, efficient Customer Service Representative to be the welcoming face and voice of our auto body shop, ensuring our customers receive exceptional care from start to finish!
What you will be responsible for:
Be the first point of contact: Greet customers, answer phones and respond to emails with warmth and professionalism
Guide customers through repairs: Explain the repair process, provide updates and manage expectations with empathy
Coordinate with Insurance: Work closely with insurance to process estimate inspections, rental reservations and payment info as needed
Manage scheduling: Schedule appointments, deliveries and estimates
Problem Solve: Address customer concerns and find solutions to ensure satisfaction
Maintain records: Keep customer files and repair details organized and accurate
What you bring:
Strong communication and interpersonal skills
Excellent organizational skills and attention to detail
Ability to stay calm and positive in a fast-paced environment
Experience in customer service, ideally the collision repair industry
Familiarity with insurance processes is a big plus!
High school diploma or equivalent
Why join Auto Collision Specialists?:
A supportive team environment where you’re valued
Opportunity to learn the ins and outs of the auto repair industry
Competitive pay and benefits
We make the stressful process of car repairs smooth and positive for our customers
Ready to help us get cars and customers back on the road?
Apply today by sending your resume or visit www.acs-md.com
