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Port Discovery Children's Museum, one of the top Children's Museum in the United States and a top cultural institution in Baltimore's Inner Harbor, is seeking a Group Sales Associate. The Associate will serve as the initial point of contact for many groups that visit the museum and is responsible for upholding the highest degree of customer service. The Associate performs daily tasks of the Group Sales Office including answering phone and email inquiries, booking different group visits to the museum, entering contracts into computer system, and performing administrative duties including filing, copying, mailings, data entry and any other duties that may arise relating to Group Sales. The successful candidate must have the ability to anticipate and respond quickly and effectively and to enact sound judgment in respect to guest/group needs, questions, and expectations.
Work schedule is 40 hours per week, Monday through Friday.
Port Discovery is seeking individuals who are:
Detail oriented with great communication skills
Energetic, enthusiastic, creative, dependable and flexible.
Primary Responsibilities Include:
Maintains the flow of telephone sales calls/emails in the group sales department, responding in a timely and friendly matter.
Builds rapport with customers, ensuring that their needs are reasonably met.
Accurately enters all group/client information into computer and process necessary paperwork. Updates bookings when changes are requested.
Schedules groups into activities based on age/grade appropriateness.
Files contracts on a daily basis.
Responsible for group deposits and payment collection.
Confirms groups prior to visit.
Checks in groups upon arrival as needed, ensuring correct payment is collected and the correct number of stickers are given.
Required Qualifications:
High School diploma required.
1-3 years' experience in sales, administration and clerical duties.
Computer experience required (email, word processing & spreadsheets).
Cash handling and excellent customer service necessary.
Bonus Qualifications:
Strong administrative skills preferred.
Museum experience a plus.
Port Discovery provides you with the opportunity to make a difference in the community and in the lives of children. Additional benefits include:
Convenient location next to a subway stop, or we offer free parking.
Free admission to the Museum for family and friends.
A generous benefits package which includes: health benefits, company provided life and disability, 401k retirement savings, vacation, sick and personal days.
If you are interested and feel you are qualified for this position, then please submit your resume, cover letter and salary requirements.
No phone calls please. Port Discovery is an Equal Opportunity Employer.
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About Port Discovery Children's Museum
As the premier children's museum in the mid-Atlantic, Port Discovery Children's Museum educates children and inspires life-long curiosity. Our play-to-learn philosophy opens the door for children to discover and explore the world around them and to lead smarter, healthier, more engaged lives. The Museum, a 501(c)(3) non-profit institution, offers 3 floors of educational, interactive exhibits and programs and is ranked among the Top 10 Children's Museums in the United States by Fodor's Travel, Forbes and Parents Magazine. To learn more, visit www.portdiscovery.org.Â
For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.Click Here to Apply or use the link belowhttps://thehrteam.applicantpro.com/jobs/1141303-165576.html
