Downtown Baltimore Law Firm Seeks Intake Specialist & Special Projects Coordinator
Can you imagine going to work every day knowing you’re making a positive difference for people during one of the most stressful times of their lives?
When prospective clients reach out to us for help, they’re often overwhelmed and looking for answers. Our Intake Specialist & Special Projects Coordinator ensures every person who contacts our firm is heard, supported, and guided through the first steps of their case — all while keeping our internal systems and special projects running smoothly.
This role requires a unique balance of empathy, adaptability, organization, and initiative. You’ll help shape the first impression clients have of our firm while contributing to ongoing process-improvement and operational projects that strengthen our systems firm-wide.
IMPORTANT: TO APPLY
You will be evaluated and vetted based on your ability to follow instructions.
Do not apply through this posting or our website. If you do, you will not be considered.
TO APPLY: Call us at 410-421-7901 and follow the instructions given.
Job Responsibilities
Client Intake & Communication
Monitor and promptly respond to all incoming leads (phone, email, website, referral, etc.)
Conduct intake calls with potential clients to determine eligibility for representation
Collect and document detailed information regarding incidents, injuries, and insurance
Schedule consultations and follow up with potential clients who have not yet retained the firm
Ensure that every prospective client receives timely updates and next steps
Reception & Administrative Support
Serve as the first point of contact for incoming calls and visitors
Route calls and messages accurately and professionally
Maintain organized call logs and intake records in Clio Grow and Clio Manage
Support firm operations by performing data entry, scanning, filing, and correspondence as needed
Special Projects
Assist the Operations Manager with ongoing firm initiatives and process improvement projects
Adapt quickly to shifting project needs and priorities — what you do Monday may evolve by Friday
Support technology rollouts, data cleanup, and automation efforts within Clio, LegalBoards, and other firm systems
Participate in documenting procedures, testing workflows, and identifying opportunities for efficiency
Assist with marketing initiatives, client experience projects, and internal communications
Who We’re Looking For
Bright, energetic, and eager to learn
Genuinely positive and optimistic, with strong people skills
Comfortable working in a fast-moving, evolving environment
Highly organized with strong attention to detail
Confident multitasker who thrives when managing competing priorities
Excellent written and verbal communicator
Tech-savvy and comfortable navigating CRM or case management systems (Clio experience a plus)
Reliable, accountable, and proactive — you see what needs to be done and do it
Takes pride in providing exceptional client service and team support
Who Should Apply
You’ll love this job if you:
Enjoy talking with people and helping them solve problems
Are adaptable and enjoy change — you don’t need each day to look the same
Thrive in an environment where improvement and growth are constant
Like organizing, creating order, and improving systems
Enjoy learning new software and technology
Take ownership of your work and value accountability
Want to be part of a small, collaborative team making a big impact
Benefits
Competitive Salary (based on experience)
Annual Raise
Paid Parking
Retirement Plan – Maximum Matching
Generous Paid Leave
Health, Dental, and Vision Insurance
Room to Grow: Paid Training and Skill Development Throughout Your Career
About Us
Ledyard Law is a personal injury law firm located in downtown Baltimore. Our focus is helping clients find justice through civil litigation after being injured in automobile accidents, school incidents, workplace injuries, or premises liability matters.
We take pride in being compassionate, communicative, and committed to improving how law firms serve people. Our firm has been recognized as Rising Stars in Super Lawyers Magazine from 2015–2019 and 2021–2025.
