Job Title: Case Monitor, Home Care Services
Company: UNITED MEDICAL CARE LLC
Job Summary: The Case Monitor will play a critical role in the daily operations of our home care services, providing essential
administrative and operational support to ensure efficient and compassionate care delivery. This position involves direct interaction with clients, caregivers, and external partners, with a focus on accurate record-keeping, effective communication, and precise time management.
Key Responsibilities:
Client and Caregiver Communication & Coordination:
◦ Serve as a primary point of contact, making outgoing calls to clients
and caregivers to coordinate services, manage schedules, and resolve
inquiries.
◦ Facilitate effective communication between clients, caregivers, and
internal staff to ensure seamless service delivery.
◦ Assist in scheduling appointments and assigning caregivers to
clients, taking into account client needs and caregiver availability.
Timekeeping and Record Management:
◦ Accurately input and reconcile missing time for caregivers when
clock-in/out records are incomplete or absent. This involves managing
discrepancies between "Weekly POS Hours" and "Hours Worked" as seen
in service reports
◦ Maintain and organize comprehensive client and caregiver files,
ensuring all necessary documentation is up-to-date and easily accessible.
◦ Perform general administrative filing tasks to ensure efficient record-
keeping.
External Liaison and Program Familiarity:
◦ Contact Support Planner Agents (SPAs) and other case managers
to discuss client care plans, resolve issues, and ensure continuity of
services.
◦ Demonstrate understanding of various client service plan programs,
such as CFC (Community First Choice), CPAS (Community Personal
Assistance Services), CP (Community Programs), and CO
(Community Options), to effectively support clients enrolled in these
programs
◦ Be familiar with client demographic information including Date of Birth,
Jurisdiction (e.g., Baltimore City, Harford, Anne Arundel), and Client Region
General Administrative Support:
◦ Provide comprehensive administrative support to the home care team
as needed.
◦ Potentially assist with caregiver compliance documentation, such as
verifying First Aid and CPR certifications, Social Security Cards, Photo IDs,
and criminal background checks
Qualifications:
Proven experience in an administrative support role, with a strong
preference for backgrounds in healthcare, home care, or a similar service-
oriented environment.
Exceptional organizational skills with the ability to manage multiple
tasks and prioritize effectively.
Excellent verbal and written communication skills, with a professional
and empathetic demeanor.
Proficiency in data entry and experience with record-keeping systems.
Ability to handle sensitive client and caregiver information with the utmost
confidentiality and discretion.
A keen eye for detail and problem-solving abilities, particularly in
reconciling time discrepancies.
Must be a comfortable dealing with the public in low-income and
impoverished communities.
