Mahogany Makers Sales Associate
About Mahogany Makers
Mahogany Makers is a collection of independent designers, artists and creators from around the world. Our focus is to provide a platform for independent makers with a cultural flair.
Our intentions are to become a central hub of for this market. Mahogany Makers wants to illuminate the designers, artists and creators with their own voice. Visit MahoganyMakers.com to see what we are all about.
If you have a love for afrocentric art, fashion, accessories and personal care products, a knack for sales, and a passion for providing top-notch customer service, we want to hear from you!
Job description
A sales associate who is fun, motivated, analytical, creative, and a great communicator. You will be building strong relationships through partnership and collaboration and must be able to handle customer issues while maintaining a calm, collected exterior.
Job Responsibilities
Educate customers about the various artists, designers and makers creations that we carry and promote in our store.
Greet and welcome customers authentically to Mahogany Makers with a smile, ensuring a positive and friendly shopping experience.
Build and maintain relationships with customers to provide personalized shopping experiences.
Utilize strong sales skills to drive sales and meet or exceed individual and team sales goals.
Provide exceptional customer service by actively listening to and addressing customer needs and concerns.
Maintain a clean and organized sales floor, including restocking and merchandising products.
Collaborate with team members to ensure a seamless and efficient shopping experience for customers.
Continuously develop and expand knowledge of products and fashion trends to better assist customers.
Adhere to all company policies, procedures, and standards to ensure a safe and professional work environment.
Actively participate in training and development opportunities provided by Mahogany Makers to enhance sales and customer service skills.
Able to utilize retail technology, Shopify Knowledge is a plus.
Make posts on social media, to promote the items we carry.
Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
What You'll Do
Stock sales floor, take out trash to garbage bins and receive deliveries.
Organize and clean sales floor, windows, fitting room and bathroom, cash wrap, back of house, as required.
Engage and educate customers on the products we fer.
Handle all customer interactions and potential issues.
Handle cashier responsibilities, count drawer, count change, reconcile sales reports with transactions.
Assists with visual directives, including floor sets, window changes, visual presentations, signage placement.
Process orders from our website for shipping or in-store pickup.
Signs up clients for reward program.
Inventory management.
Job Requirements
High School diploma or equivalent.
1+ years relevant service experience in a fast-paced, creative retail environment.
Must be 18 years of age or older.
Excellent communication and customer service skills.
Able to learn or adapt to technology provided by the company.
Strong organizational skills and ability to multi-task in a fast-paced environment.
Constant Walking/Standing- 67-100% of 8-hour shift.
Occasional Lifting up to 40 lbs.- 1-33% of 8-hour shift.
Frequent Climbing- 34%-66% of 8-hour shift.
