IT Helpdesk Support Specialist (ServiceNow Experience is must)

IT Helpdesk Support Specialist (ServiceNow Experience is must)

08 Apr 2021
Maryland, Bethesda, 20810 Bethesda USA

IT Helpdesk Support Specialist (ServiceNow Experience is must)

Job Title: IT Support Specialist

Location: Bethesda MD

Overview:
Are you an innovative IT Support Tech that would like to have a positive impact for millions of people? If so, we may have an opportunity for you.

Responsibilities:
  • Provide Tier 2 Support for Customers accessing APS system via phone and email
  • Providing technical assistance for questions and problems and help fix issues
  • Diagnosing system errors and other issues
  • Consult with Tier 3 to assist with advanced issues
  • Following up with customers to ensure full resolution of issues
  • Create and monitor tickets in JIRA and ServiceNow
  • Running reports to analyze common complaints and problems
  • Create and generate various reports in Service Now
  • Perform system checks on APS application
  • Training other staff members on troubleshooting and diagnosing problems
  • Writing, editing, and revising training manuals for new and updated software
  • Corroborate and validate data for multiple sources
  • Perform user acceptance testing for releases and maintenance.


Qualifications:
· 3+ years of relevant, applicable professional experience
· Experience with managing customer expectations and delivering the highest quality customer service
·

Experience with ServiceNow
· ServiceNow expertise
· Strong troubleshooting skills
· BS/MS/ degree from an accredited university
· Eligible to hold a Public Trust security clearance
· Excellent communication skills
· Strong work ethic

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Job Details

  • ID
    JC11992191
  • State
  • City
  • Job type
    Permanent
  • Salary
    USD $70,000 - $80,000 70000 - 80000
  • Hiring Company
    Cognizance Technologies
  • Date
    2021-04-07
  • Deadline
    2021-06-06
  • Category

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