Additional InformationJob Number 24213185Job Category Sales & MarketingLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)Schedule Full TimeLocated Remotely? YPosition Type ManagementThis is a temporary position.The Manager, PLUS Media serves as the primary point of contact and the digital subject matter expert (SME) to hotels participating in the MDS PLUS Media Management digital activation program. This individual strategizes, plans, directs, and coordinates paid media activities to ensure strategies and tactics are implemented to meet hotel objectives across the assigned hotel portfolio. The Manager, MDS PLUS Media is responsible for ensuring the successful execution of program activities and deliverables in a timely matter, within budget, and with a strong focus on a positive Net Promoter Score (NPS).Marriott Digital Services (MDS) is an in-house digital services team. MDS provides hotels with digital activation services and functions as an agency-like model within the Global Digital organization.CANDIDATE PROFILEEducation and Experience
3-5+ years experience in an online agency or related client services position is required, or equivalent experience
3-5+ years experience in implementing digital strategies or equivalent experience
BS/BA degree in marketing or related field or equivalent experience/certification
CORE WORK ACTIVITIESManaging Work, Projects, and PoliciesDelivers against all aspects of the PLUS Media Management program, a portfolio of hotels across the highest-paid media program tier. This includes:
Ensures effective client communication
Schedules and leads all client calls throughout the program period.
Collects information from hotels regarding needs and expectations and answers questions about the program, digital channels, and Marriott initiatives.
Ensures appropriate documentation is delivered throughout program engagement.
Monitors the impact of the program versus goals and proactively communicates with clients about the need for changes in strategic direction.
Manages program deliverables within expected timelines
Coordinates with the operations team, client services team, and relevant external stakeholders to guarantee all program deliverables are executed on time.
Review all client deliverables to ensure that they are on strategy and meet quality expectations.
Establishes digital key performance indicators (KPIs) and adjusts program strategy and tactics based on client needs.
Develops customized recommendations to hotel stakeholders to guide funding, budget, and strategy to meet property goals.
Identifies and deploys resources required to execute program tactics and coordinates with product teams to resolve or escalate performance issues.
Analyzes results and reports on progress.
Monitors program results and business goals monthly, exercising critical and analytical thinking of results.
Presents monthly reports to illustrate the impact of PLUS marketing initiatives and program tactics across various online verticals.
Schedules and leads monthly meetings with clients to communicate program results; provides insights and answers questions about hotel performance in the respective digital channels.
Proactively looks for opportunities and makes recommendations for additional opportunities to enhance the service provided to the client.
Answers hotel/owner questions
Maintains client satisfaction and retention.
Meets goals as defined by client satisfaction surveys and annual renewal targets.
Ensures consistency in service throughout the program agreement and when hotels are due for renewal, solicits re-enrollment.
Works with the internal Operations team to guarantee program tactics are executed on time and at a high quality.
Provides feedback to improve work processes and systems that support program execution continually.
Solicit feedback from properties to ensure program tactics meet their needs and demands.
Assists in successfully onboarding and training new employees.
Actively participates and engages in internal and external special projects to broaden skill set.
Engages in frequent communication with the Digital Services team through established platforms.
Establishes and maintains complete and up-to-date information on all properties’ status and performance.
Supports department-wide efforts to improve Digital Service culture and work environment.
Attends training and conferences to increase subject matter expertise and deepen skills.
Actively seeks out opportunities to learn more about the digital industry.
Additional Responsibilities
Attends and participates in all relevant internal and external meetings.
Informs, updates, and provides information to managers and co-workers in a timely manner.
Presents ideas, expectations, and information in a concise, organized manner.
Uses problem-solving methodology for decision-making and follow-up.
Maintains positive working relations with internal customers and department managers.
Manages time effectively and conducts activities in an organized manner.
Performs other reasonable duties as assigned by the manager.
MANAGEMENT COMPETENCIESLeadership
Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
Problem-Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
Building and Contributing to Teams - Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates focuses, and monitors the efforts of self and/or others toward the accomplishment of goals; proactively takes action and goes beyond what is required.
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
Coworker Relationships - Interact with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
Applied Learning - Seeks and makes the most of learning opportunities to improve the performance of self and/or others.
Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
Solid working knowledge of and experience in online marketing channels, including but not limited to SEO, paid media, retargeting, merchandising, email marketing, social media marketing, and content marketing
Attention to detail, high energy.
Project Management skills with the ability to manage multiple projects simultaneously.
Strong Client Services approach.
Effective presentation skills.
Ability to analyze data across multiple reporting sources and create presentations detailing trends, projections, performance, etc.
Proficient in Microsoft Office (Excel, Word, PowerPoint)
Demonstrates self-confidence, energy and enthusiasm.
Effective written and oral communication skills, including presentations.
Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
Reading Comprehension – Understands written sentences and paragraphs in work-related documents.
Writing - Communicates effectively in writing as appropriate for the needs of the audience.
The pay range for this position is $30.86 to $37.88 per hour.Washington Applicants Only : Employees will accrue 0.0334 PTO balance for every hour worked and eligible to receive minimum of 9 holidays annually.FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 7 days after the date of this posting, December 16, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
