Req ID: RQ184013Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: NoneJob Family: Systems AdministrationSkills:Help Desk Support,IT Tech Support,TroubleshootingExperience:3 + years of related experienceUS Citizenship Required:YesJob Description:Transform technology into opportunity as a Help Desk Tier I/Customer Service Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.At GDIT, people are our differentiator. As a Customer Service Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on a Customer Service Support Specialist joining our team.WHAT YOU’LL NEED TO SUCCEED:
Education: Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
Required Experience: 3+ years of related
Required Skills & Experience:
Demonstrated experience in IT support or help desk rolesDemonstrated experience working with ticketing system and effective issue tracker experienceExcellent problem-solving, analytical, and research skillsDemonstrated experience and working knowledge of computer systems, hardware, and software troubleshootingExcellent communication and interpersonal skillsExcellent customer service experience and patience
Position hours: M-F, staggered start times
Day-to-day Help Desk Technician - responsibilities
Provide, polite, professional, responsive customer service when answering phone calls
Provides first contact and incident resolution of calls received. Attempts to resolve as many issues as possible during first call resolution, or at Tier 1
Efficiently escalates detailed incidents to Tier II or higher as required
Analyzes customer needs to determine functional requirements
Comprehensive knowledge of principles, methods, and techniques used in troubleshooting and support
Provides advice to end users as needed
Document incidents in database tool
Security Clearance Level: TS/SCI with Polygraph
Location: Bethesda, MD - On Customer Site
U.S. Citizenship Required
GDIT IS YOUR PLACE:
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holiday
#OpportunityOwned#GDITCareers#WeAreGDIT#JET#ISP2024InnovativeTalentThe likely salary range for this position is$96,475 - $130,525. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
