Additional InformationJob Number 24212590Job Category Information TechnologyLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814VIEW ON MAP (https://www.google.com/maps?q=Marriott%20International%20HQ%2C%207750%20Wisconsin%20Avenue%2C%20Bethesda%2C%20Maryland%2C%20United%20States%2C%2020814)Schedule Full TimeLocated Remotely? NPosition Type ManagementJOB SUMMARYThis position is based in Bethesda, MD and will be required to work onsite in the office.Responsible for all aspects of audio-visual, collaboration, conference room, meeting scheduling, event setup and support at Marriott International Headquarters. Functions as a technical expert in the collaboration tools, A/V equipment, meeting support areas. Resolves service requests and ensures high quality and polished customer service.CANDIDATE PROFILEEducation and ExperienceRequired:
Bachelor’s Degree, or the equivalent combination of education, technical training, or work/military experience.
3+ years’ information technology experience including some or all of the following:
1 year of experience with A/V systems, specifically Poly and Crestron
Operations of A/V technologies and collaboration tools such as Teams and other conferencing platforms such as Zoom and Webex
Familiarity with audio system technologies (e.g. Microphones, Audio Mixers, etc)
Other Skills, Experience and Attributes
Technical A/V certifications such as CTS
Advanced knowledge of collaboration tools such as Teams, Webex, and Zoom
Experience in IT customer service environment using Service Now ITSM
Working knowledge of AV architecture and administration.
Excellent customer service and interpersonal skills
Excellent communication skills and problem-solving ability
Ability to remain calm under pressure
Positive, professional image
Demonstrated ability to work independently and with others
Proven ability to effectively prioritize and execute tasks in a high-pressure environment
CORE WORK ACTIVITIES
Provide in-person and virtual IT support for conference room meetings, video conference-based events, Town Hall meetings, etc.
Responsible for setup, running, and take down of A/V equipment used throughout the building
Serve as on-site A/V support for events
Provide technical assistance and support during events as requested or as needed
Install, troubleshoot, and maintain videoconferencing equipment
Provide basic instruction on the operation of A/V equipment to end users as necessary
Develop and document technical processes and procedures as necessary
Provide AV technical support throughout the building as needed
Provide on-site technical support and problem resolution to include but not limited to: AV systems expertise, meeting management, event support
Responsible for adhering to established quality control and security protocols
Builds, leverages, and maintains effective relationships across technical and business community.
Interact with customers to achieve efficient, effective results
Multi-task and prioritize in accordance with business priorities and executive availability requirements
Record and respond to user queries using the incident management system (SNOW)
Maintain ownership of customer problems until a mutually satisfactory resolution is obtained
Escalate issues appropriately to other team members or other teams
Identify and highlights persistent problems
Participation in team meetings when required
Ability to lift up to 45lbs
The salary range for this position is $61,900 to $106,400 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
