DescriptionAbout Us:Established in 1987, R&R Mechanical is full service mechanical contractor that specializes in HVAC and plumbing construction, self-performing the piping work with journeymen from Steamfitter's Local 602 and Plumber's Local 5 unions.R&R Mechanical has also selectively performed base and new building construction, school construction, and specialty piping projects, and is licensed in all local jurisdictions. In 2020, R&R Mechanical was acquired by EMCOR Group, Inc. (NYSE: EME), a Fortune 500® leader in mechanical and electrical construction, industrial and energy infrastructure, and building services for a diverse range of businesses.Job Title:Service Coordinator & DispatcherPrinciple Duties and Responsibilities:
Maintain schedule for field reps that reflect current and future assignments and strategize schedule changes to accommodate new service requests.
Keep up-to-date phone, on-call, and time off lists, and inform everyone of updates or changes.
Answer, screen, and forward incoming calls and email service requests.
Schedule and dispatch field reps to satisfy the needs of a service call based on the skills required and the nature, location, and urgency of the call.
Manage execution and profitability of Service Agreements, ensuring efficient project completion while monitoring operating expenses for cost effectiveness, ensuring customer satisfaction and contract compliance.
Master R&R Mechanical's service products and maintain knowledge of each maintenance contract's scope.
Audit service reports to verify billable work and coding accuracy.
Enter Timecards - Ensure accuracy of coding from service operations weekly work orders.
Establish vendor relations and receipt of pick tickets and invoices for materials purchased while executing contracts, ensuring accuracy of invoices received against contract work performed.
Keep customer communication professional and consistent about their contract details and any changes to scheduling.
Effectively communicate service problems, customer complaints and labor relations problems with the Field Supervisor or Service Manager.
Assist in maintaining paper filing and electronic filing systems for purchase orders, records, vendor invoices and reports to ensure availability of documentation and compliance with established policies and audits.
Help track packages and manage deliveries to ensure materials for contracts are appropriately allocated.
Qualifications:
High School Diploma or Technical School certification, training or equivalent combination of education and training.
Dispatching and project coordination experience required, preferably in the HVAC and Plumbing Industry.
Software:
Microsoft Office Suite
Adobe
Perfectware/Build-Ops and/or related software systems
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledCompensation Range: $55,000 - $65,000Other Compensation: position is eligible for bonusesBenefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.Notice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here (https://recruiting.ultipro.com/EMC1002EMCGI/JobBoard/cc563430-39f7-4c82-bdfe-62f295bd857a/?q=&o=postedDateDesc&w=&wc=&we=&wpst=) . Please check our available positions to confirm that a post or email is genuine.EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCOR’s normal application process – it is probably fraudulent. #EBS#rrmech# LI-RRMECHQualificationsEducationRequired
High School or better
Preferred
Technical/other training or better
ExperiencePreferred
2 years: Dispatching and project coordination experience required, preferably in the HVAC and Plumbing Industry.
