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apex Systems is currently hiring a Field Technician Engineer. If you are interested in this opportunity, please contact Christal Butts at
Position Title: Senior Field Engineer
Mission:
This position provides an opportunity to support vital functions for Homeland Security, supporting programs managing our nation's fundamental foreign person processing services. These functions and processes include employment authorization, asylum, resident alien processing, and citizenship naturalization, and the successful candidates will help them provide information technology (IT), expertise, and the support services necessary to enable DHS to deliver effective, efficient, and secure immigration services and products.
Employees work closely with DHS personnel to deliver high end service solutions that allow them to maintain mission continuity. The selected candidates will work with high performance collaborative teams to deliver best-in-class services and solutions in technical support, systems refresh, software integration, and operations support to clients in CONUS and OCONUS locations.
Job Summary:
The Senior Field Engineer candidate will provide user support at remote locations on assigned open tickets and work in collaboration with the Service Desk. The Senior Field Engineer is responsible
for resolving customer affecting technical issues in a timely fashion in order to maintain customer satisfaction. The Senior Field Engineer installs, troubleshoots and maintains an extensive variety of
products and equipment. The Senior Field Engineer will have the ability to make replacement cables from
raw cable and RJ-45 connectors. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Determines and recommends which products or services best fit the customers' needs. The following are principal duties of the Senior Field Engineer:
Position Responsibilities :
Deskside Support which includes: