Job Summary:As Northrop Realty’s Front Desk Processor, you thrive creating first impressions. You greet everyone with a smile, whether in person or on the phone. You take pride in maintaining the appearance of the office. You act as an information center and provide administrative support to our Client Care Coordinators & Sales Agents. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.Maintains a neat and welcoming front-desk area; ensures the front desk is always supervised.Answers all incoming phone calls within no more than three rings; uses warm transfers whenever possible to connect callers with the appropriate party.Greets anyone who walks by the front desk or hallway; notifies the correct individual when a guest/client arrives.Offers water/coffee/tea for any visitors that are using the lobby/conference rooms (not applicable during COVID-19); keeps the front desk cabinet stocked with beverage glasses and coffee mugs (not applicable during COVID-19).Schedules meetings in the office conference rooms as requested by agents or administrative staff on the Northrop Realty Gmail Calendar.Accepts deliveries to the office; notifies recipients of deliveries; manages sensitive and confidential mail in accordance with Northrop policies; moves large item deliveries to the side hallway or appropriate location.Monitors and responds to all front desk emails in a timely manner.Restocks all copy machines.Monitors office supplies (e.g., List & Buy packs, staging books, etc.); notifies Office Administrator when supplies are low.Cleans, sanitizes, and restocks conference rooms after meetings/settlements; sanitizes doorhandles, tables, chairs, and other commonly touched areas.Assists with truck reservations.Supports all sales agents and administrative staff with such things as, but not limited to, Manager’s checklist, New Listings, Listing Contracts & Buyer Contracts, Price Adjustments, Status Changes, Open House Requests, Showing Requests, Ordering Signs, and Coming Soon when needed.Updates Salesforce with new leads, new contacts, etc. Lives the Northrop values. Supervisory Responsibilities: None.
