Job Title: Loan Operations Associate I Location: Hybrid at Columbia MD, 21043 or Glen Allen VA, 23060 
Position Description:This assignment requires a basic understanding of loan products and foundational loan industry experience.  The Loan Operations Associate I supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business.  The incumbent directly faces internal and external customers and prioritizes delivery of an excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.Position Accountabilities:Ability to work effectively with minimal supervision and be a team playerResponds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy and service level agreementsSupports other teammates within the teamUnderstanding assigned process and procedures as it relates to the job taskAdhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and ProceduresEnsure excellent service is provided to our internal partners and customersIdentifies and resolves issues within assigned functionPerforms all other job duties as assignedProvide high degree of professionalism and confidentiality in handling and having access to sensitive informationTakes accountability for entire process from receipt of work to resolution and closure; provide recommendations on areas of opportunitiesEnsures daily production goals are met and maintains qualityParticipate on assigned projectsComply with dual control standards as requiredIdentify risk and escalate concerns through proper channelsDevelop and maintain knowledge of bank products, services, including other lines of businessAbility to learn and adapt to changing procedures and systemsProvide quality customer service by answering incoming calls regarding a wide range of questions and inquiriesPerform basic account maintenancePerform basic customer transactionsBalance OTE transactionsEnsure CIP/CDD information is updated in the Core when new information is deliveredProcess loan payoffsManages all incoming and outgoing mailProvide pay off letters, loan verifications, and letters of guarantyProcess loan file intake activities and prepare for offsite storageProcess basic collateral perfection documentation.
