Opportunity at a GlanceThis role leads a team of system analysts and developers to maintain and improve Institutional Support Services (ISS) business systems such as  ProSAM and DegreeWorks. Collaborating with stakeholders, it ensures compliance with Title IV regulations and develops an innovative/efficient/efficient student support platform. The role manages the implementation of strategic solutions for reliable business systems both by completing systems development within the team, and as a liaison and advocate with Adtalem IT, coordinating with ISS stakeholders and ensuring systems enhancements are prioritized and implemented. It also provides hands-on leadership and collaborates with key stakeholders to enhance business systems and processes across ISS, supporting Adtalem institutions and companies' operations.
Responsibilities:Lead a team of professionals, providing guidance, support, and mentorship to ensure their success and professional growth.Leads team to collaborate with cross-functional teams to gather and define system requirements and propose innovative solutions to address business needs.Develop and execute a comprehensive systems enhancement strategy that aligns with business objectives, Title IV compliance and organizational need.Serves as liaison within ISSIT, RA and institutions in regard to key functional system enhancements.Manage IT projects from initiation to completion, ensuring they are delivered on time.Ensures systems in place to monitor system performance, identify and address issues proactively, and optimize systems for maximum efficiency.Leads team to research and resolve all systems issues in partnership with ISS, institutional partners and IT, and translate into enhancement as needed. Ensures all stakeholders are kept informed throughout all phases of the issue/resolution, documentation is in place, and that high attention is paid to averting potential compliance risk.Leads the planning of service requests, implementation steps, corrective actions, upgrade recommendations and optimization steps for systems including ProSAM and any other technologies and products.Oversee system design, development, and implementation, and ensure seamless integration with existing systemsEvaluate emerging technologies and trends to make recommendations for improvementsProvides leadership to promote and maintain integrity and accuracy of the various reporting from functional systems.Develop a comprehensive change management strategy that outlines the approach, objectives, and expected outcomes of the change initiative.Develop and implement a communication plan to keep employees, management, and other relevant stakeholders informed about the upcoming changes.Ensures communication to all stakeholders occurs throughout planning, implementation, and review, as well as for ongoing initiatives to ensure full transparency and awareness of key players.Submits routine reports to VP and Sr Leadership of ISS on functional system enhancements, both internally supported and in partnership with IT.Coordinates development of SOP/ training materials in partnership with SMEs/Training for any new/changed business process flows within key systems.Establishes service level agreements, SOPs and metrics to measure service delivery and ensures that staff knows and understands their responsibilities, authorities and accountabilities.Creates and manages a labor model that maximizes outcomes and establishes career paths to retain and develop talent.Develops talent, manages performance and delivers performance evaluations, while embracing and modeling the organization's TEACH values.Actively participates in management meetings, activities and assignments.Travels as neededCompletes other duties as assigned
