Opportunity at a GlanceJoin our team as a Military Student Finance Analyst where you will play a critical role in supporting student financial success, with a focus on military-affiliated students and VA education benefits. In this position, you will act as a key liaison between internal stakeholders and external agencies to manage non-Title IV (non-TIV) funding within student accounts.Our team is driven by the Covista values, working collaboratively to create meaningful synergies that lead to positive student outcomes and timely account resolution. You will contribute to a culture centered on CARE, aligned with our mission, vision, and purpose.This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and is passionate about delivering accurate, compliant, and responsive service—particularly in the areas of military student finance, VA benefits processing, and regulatory compliance.Key ResponsibilitiesProvide professional and responsive support to internal customers and external agencies via email, phone, Salesforce, and web conferencingCollaborate with stakeholders to resolve student account balances and debt concerns, asking thoughtful and solution-oriented questionsAccurately process Direct Bill, VA education benefits (GI Bill®), and accounts receivable transactions using appropriate systemsServe as a VA School Certifying Official (SCO) support resource, assisting with certification, enrollment reporting, and ongoing compliance with VA regulationsEnsure compliance with Department of Veterans Affairs (VA), Department of Defense (DoD), and institutional military funding guidelinesSupport military student finance operations, including tuition assistance (TA), VA benefits, and third-party billing processesMaintain accurate and timely VA enrollment certifications, adjustments, and reporting in accordance with federal requirementsMaintain a strong understanding of compliance requirements and regulatory standards, including Title IV and military education benefitsIdentify opportunities to improve processes and contribute to continuous organizational growth and change initiatives, particularly within military student finance workflowsDemonstrate Covista values and remain open to coaching and constructive feedback to support professional developmentComplete required trainings and certifications to maintain access to vendor systems, federal agencies (including VA systems such as Enrollment Manager)Partner cross-functionally, applying knowledge of military benefits, federal regulations, finance, and higher education policies to resolve student account inquiriesActively engage in team meetings, special projects, and organizational initiativesPerform regular account reconciliation and proactive follow-up to ensure accuracy and timelinessMeet established service level agreements (SLAs) and performance benchmarksMaintain an annual quality assurance accuracy rating of 95% or higherCommunicate effectively with team members and leadershipPerform additional duties as assigned while maintaining adherence to all policies and standards
