IT Field Support Specialist Level 1 with TS/SCI Poly
IMG - provides information technology (IT), information assurance (IA), and visual communication services to government and commercial customers worldwide - is hiring a full-time IT Field Support Specialist with TS/SCI FSP at its Columbia, MD location.
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 30 years.
The Hardware Technician provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, printers, peripherals, and teleconferencing equipment.
Conducts sites surveys; assesses and documents current site configuration and user requirements.
Analyzes existing requirements and prepares specifications for hardware acquisitions.
Prepares engineering plans and site installation Technical Design Packages. Develops hardware installation schedules.
Prepares drawings documenting configuration changes at each site.
Prepares site installation and test reports. Configures computers, communications devices and peripheral equipment.
Trains site personnel in proper use of hardware. Builds specialized interconnecting cables.
Troubleshoot, repair, and test computer workstations, servers, printers, peripherals, and teleconferencing equipment
Install and configure computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling
Maintain government and/or vendor-manufactured fiber optic modems, multiplexer, fiber optic/Ethernet cables & telephone systems
Updates technical drawings using AutoCAD software as needed
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Must to be able to lift 50 lbs.
Must be able to drive company vehicle.
Must be available to work some 8 hour shift between the hours of 6am-6pm, as determined by management.
Candidates with a full scope polygraph are encouraged to apply including Security Specialists; technicians; logistics professionals; machinists; avionics mechanics; construction workers; janitorial custodians; etc.
Clearance Required: TS/SCI prior to consideration
Additional Requirements to be obtained: Full Scope polygraph is required upon starting>
Education: High School Diploma
Years of Experience: 0-4 years experience required
IMG COMPANY BENEFITS
Health, dental, vision, and life insurance
Short term and long term disability insurance
401(k) with generous company match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
20 days of personal leave plus paid federal holidays
Professional development and training assistance
Information Management Group, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.