Summary:The Branch Support Specialist is responsible for assisting Branch and Area Managers in maintaining the function and growth goals of all branches throughout an assigned territory. Will perform the duties of various positions such as Inside Sales, Driver, Warehouse, and Assistant Management. Will act as a leader in those positions with the skills and authority to make decisions in absence of Branch and Area management.
What You'll Do:Work with Branch Managers to drive profitability by utilizing company digital tools to maximize all aspects of branch performanceSet an example and culture of superior customer service through dealing effectively with daily customer service requests. Establish and maintain a relationship with key customersPerform all job functions within a branch when required including but not limited to sales, vendor quotations, maintaining branch equipment and vehicles, driving, material handling, order processingGreet and assist call-in and walk-in customers with the selection and delivery of products and services, processing orders by quoting product prices, delivery specifications, and payment terms and by offering substitute products where appropriateAssist in timely account reconciliation through completion of PVR, bad debt, and other post sale dutiesParticipate in facility and inventory control and maintenance and advise Branch Manager of problems to ensure customer demand is metConduct/oversee inventory control procedures and warehouse housekeeping practicesImplement branch security and safety standards by conducting facility and asset inspections and taking corrective actions to support controlsMay be required to complete customer deliveries through maintained routes or urgent requirementsOther duties as assigned
