This position serves as the primary point of internal commercial administration for customers in the crop protection, pharmaceutical, and chemical markets who utilize contract research and analytical services for regulated products such as herbicides, pesticides, pharmaceuticals, and chemical active ingredients. This role is responsible for assisting with customer inquiries, coordinating quotations, large complex proposals, and order processes, supporting the interactions between sales organization and three laboratory sites relating to back-office activities, and ensuring exceptional customer outcomes from initial request, and change order management, through project completion.Duties include:Serve as primary internal and secondary external customer contact regarding customer and customer-facing requests, support, and account management.Receive, review, and respond to requests for quotation (RFQs) in collaboration with technical, laboratory, and sales teams.Prepare and issue pricing estimates, quotations, change orders, and ensure compliance with pre-existing Services Agreements.Enter and manage orders in the laboratory information management system (LIMS) or other ERP systems.Assist sales representatives with account coordination, pipeline tracking, and customer communications.Directly support preparation of quotes, change orders, and other customer-facing documentation, as well as ensure internal systems are utilized properly for project tracking on Company’s SharePoint sites.Lead the commercial to operations handoff process to ensure proper invoicing, scheduling and Project numbers documented, and Study Directors assigned when a new project (quote) is achieved (won).Proactively identify opportunities to improve customer satisfaction and service efficiency
