The Business Engagement Manager acts as the strategic interface between IT and the business. The role ensures technology investments, digital initiatives, and operational services directly support organizational goals. This leader builds trusted relationships with senior stakeholders, shapes demand, translates business strategy into technology roadmaps, and ensures IT delivers measurable value. The position blends strategic advisory, relationship management, and delivery oversight. It requires a deep understanding of business priorities, processes, and pain points, combined with the ability to translate these into actionable technology roadmaps and initiatives. The IT Business Partner champions the voice of the business within IT, ensuring that demand is understood, prioritized, and delivered effectively. At the same time, they represent IT to the business, communicating strategy, capabilities, constraints, and opportunities in a clear and compelling waySPECIFIC DUTIES, ACTIVITIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO: Strategic Partnership & Stakeholder ManagementServe as the primary IT point of contact for designated business units.Build strong, trusted relationships with senior leaders, understanding their goals, challenges, and priorities.Translate business strategies into technology opportunities, ensuring alignment with enterprise architecture, cyber and the IT strategy.Facilitate strategic planning sessions, shaping multi‑year roadmaps. Demand Management & Portfolio ShapingCapture, assess, and prioritise business demand for technology solutions.Evaluate business cases, ensuring clear value, ROI, and alignment with strategic objectives.Manage the intake process for new initiatives, ensuring clarity of scope, benefits, and dependencies.Work with PMO and delivery teams to maintain an accurate view of the IT portfolio. Service Excellence & Operational AlignmentEnsure business units receive high‑quality IT services, acting as escalation point for service issues.Review service performance, SLAs, and customer feedback, driving improvements where needed.Work closely with IT operations to ensure stability, resilience, and proactive service management.
