Provides administrative and technical support to field operations by managing ServiceMax and SAP tasks, maintaining data accuracy, and facilitating new hire onboarding. Ensures field systems and workflows operate efficiently and in compliance with SSA requirements.Essential functions—essential functions, including how an individual is to perform them and the frequency with which the tasks are performed; the tasks must be part of the job function and truly necessary or required to perform the job.Job duties to include but are not limited to;Act as first-line support for ServiceMax issues and updates.Troubleshoot Work Orders, RMAs, parts orders, and SAP sync errors.Monitor and correct ServiceMax data integrity dashboards.Generate and distribute operational and ad-hoc reports.Manage onboarding and system access for field employees (ServiceMax/SAP).Track and submit SLOC, Ship-To, and SSA access requests.Support testing of new automation tools (web forms, Email Scrape).Collaborate with IT and business teams to resolve tickets and improve processes. 
