Conducts technical education programs (ie: outline, text, handouts, tests, laboratory exercises, etc.) for customers and service engineers on current and new products utilizing ISD methods.Conducts certification training for field service engineers and other internal employees.Conducts soft-skills and leadership training in support of internal initiatives.Creates eLearning courses using Articulate and/or Storyline products.Creates, reviews, and edits all assigned training materials and designs program improvements on a continuous basis based on customer needs and utilizing ISD standards.Recommends modification of lessons, modules or classes in accordance with internal/external client’s unique needs.Lectures class on safety, installation, programming, maintenance, and repair of equipment.Demonstrates procedures being taught, such as programming and repair.Administers written and practical exams and writes performance reports to evaluate trainee’s performance.Participates in meetings, seminars, and training sessions to obtain information useful to training facility and integrates information into training program.Provides on-site application support for new product field tests.Becomes subject matter expert by attaining full knowledge of applications, installations and operations of assigned products and HR skillsets.Establishes and maintains a close relationship with Product Specialists and HR in order to support the needs of the customer and remain aware of current technical and/or compliance trends, and to ensure Product Manual and lesson plan continuity.Complies with and ensure department compliance with Company health, safety and environmental policies.Complies with all applicable U.S. export control and security regulations.Other duties as required.Background:This position requires Sensitive Security Information (SSI) access and vetting via the TSA. Applicant must successfully pass a federal background investigation.
This position requires a U.S. Personal Security Clearance.SDI is a Federal Contractor and a drug-free workplace. By submitting an application, I confirm that I understand that the Company has a right to require me to submit to a drug test prior to employment and at any time during my employment, to the extent permitted by law.WORK ENVIRONMENT: Typically, the work environment will be in a classroom or laboratory environment. The job may also be performed off-site at the customer location. While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The noise level in the work environment is usually moderate.
