The Vice President, Service Americas is responsible for defining and executing the strategic vision for the Americas Service business. This role leads all service operations, field service, technical support, customer success, depot operations, training, service inventory management, and service commercial growth. The role is accountable for operational excellence, customer satisfaction, profitability, employee engagement, and sustainable business growth while partnering across Sales, Technology, Supply Chain, Quality, Finance, and Product Management.
 Job duties to include but are not limited to;Developing and implementing goals, objectives, policies, and procedures to ensure safe and compliant execution of contractual service delivery consistent with the Smiths Detection Service vision.Participating in internal and external customer performance reviews and preparing relevant communication related to quality-of-service delivery.Conducting regular site visits to assess the climate of the customer and resident staff.Maintaining and fostering customer relationships by engaging in frequent communication with key decision makers and industry stakeholders.Managing repair depot sites and customer assistance center/call center to provide first-line support for customers.Planning, overseeing, and participating in the development of the Americas Service strategy to ensure consistent business growth.Executing the field activities to achieve target Attach Rates, Warranty Conversions, and Contract Renewals.Managing Field Service training resources for the AmericasPosition the Americas Service organization as a strategic differentiator that enhances customer value and drives profitable growth.Integrating current disparate systems into unified systems technology.Reviewing, developing, and measuring key metrics for the service and delivery organization.Engaging cross-functionally to ensure effective services operational support across the business.Leading day-to-day management of Service Operations with an unwavering drive toward meeting or exceeding all service commitments.Standard service delivery across the Americas.Improve productivity through Lean/Six Sigma principles.Develop and execute a multi-year Americas Service strategy aligned with global objectives.Identify new service offerings and recurring revenue opportunities.Drive digital transformation and automation initiatives.Serve as executive sponsor for strategic customer relationships.Lead executive business reviews with key government and commercial customers.Partner with Sales to grow aftermarket revenueEvaluate acquisitions, partnerships, and strategic investments related to service capabilities.Ability to travel up to 50–60% domestically and internationally. 
