Job SummaryThe Under the direction of the Residential/Transportation Supervisor, this position will require exceptional performance in all facets of customer service in a guest registration desk environment to include but not limited to the following listed responsibilities. This is a full-time position and for this 24/7 operation, selected candidate must be willing to work any shift, any day as scheduled or needed.Key Job FunctionsProvide administrative support to Supervisor by preparing monthly reports as it pertains to contractual requirements and assist with department functions, requests, and reports as requiredExtract information from automated databases to prepare standard reports; ensure that proper grammar, spelling, and format are utilizedConduct reviews of existing department standard operating procedures, administrative procedures and department policies and provide updates to SupervisorAnswer telephone and process messages, work orders and/or provide information regarding services to callersAnswer guest questions to include local services, local tourist attractions, and travel directionsAssist guests with special accommodation requests for luggage assistanceConduct inventories of supplies, materials, and equipment needed to support lodging operationsAssist supervisor in mediating and resolving routine occupant complaints and disputesHandle a wide variety of assignments designed to assess and improve contract service effectiveness and/or improve management oversight, processes and controls Utilize expertise to identify difficult or unusual department problems that are not readily resolved by normal methods and procedures, and report such to the supervisorGreet, register, and assist visitors, answer inquiries, and create a welcoming environment at an academic dormitory facilityCompile, maintain and distribute communications, such as emails, reports, and other department correspondencesMaintain records of room assignments and other registration-related information in database and department communication logPerform various requirements in a Windows based program such as travel reservations and lodging reservationsCreate and/or maintain filing systems, both electronic and physicalGather reimbursement informationCoordinate and confirm drivers for any scheduled or unscheduled transportation needsCommunicate with shuttle drivers to review passenger lists and provide appropriate course of actionPerform special projects and other duties as assigned
