Area Human Resources Manager position, programs and leads our recruiting/employment, compensation, benefits, worker’s compensation, employee relations, employee recognition programs and training for hotel colleagues. Ensure policy compliance, support the Company’s initiatives, and empower our colleagues and champion a positive culture. Maintain confidentiality to the extent possible in all HR-related matters. This role supports multiple properties/locations within a region.This is the top, and typically only, Human Resources professional in a small to medium full-service hotel employing generally 50-150 employees. May supervise 1 full or part-time coordinator in a larger hotel; and potentially 1 to 2 HR managers depending on the region.Identify, recruit, and make recommendations for hiring all candidates for all hotel positions. Screen, interview, and test applicants; coordinate background checks/references, and process applicable paperwork, etc. Oversee the maintenance of accurate and up-to-date personnel files and HR Systems on all employees. Ensure that company hiring standards, laws and applicable regulations are followed in the application, hiring and selection process.Collect and maintain data from exit interviews. Identify trends, training needs, supervisory issues, etc. in exit interviews, turnover statistics, absenteeism reports etc., alert management and recommend courses of action.Create programs and events to foster a positive work environment for all employees (e.g., pep rallies, all employee meetings, excitement committees, health fairs, etc.). Support and administer the employee satisfaction survey in conjunction with the Corporate office. Assist the General Manager and other department managers with developing action plans based on feedback.Coordinate, support and administer all other corporate initiatives such as annual merit process, short term incentive process, benefit enrollment and communication, wage and hour surveys, etc.Support and administer an effective employee relations program. Research and investigate all workplace issues to discover facts, identify potential liability to the Company, and facilitate resolution. Consult regularly with Corporate Human Resources regarding serious matters or escalating issues. Support and promote the Employee Resolution process.Ensure compliance with employment laws, government agencies, and company policies and procedures (e.g., Occupational Safety and Health Act, Equal Employment Opportunity, Wage and Hour, Affirmative Action, employee records administration, etc.). Conduct annual HR compliance/standards self-audit. Communicate all company and hotel policies and procedures.Facilitate effective training and development programs for employees. In conjunction with Corporate Human Resources and General Manager, ensure that all managers and supervisors are trained on the progressive discipline process, performance management process, and related management programs and initiatives. Coach managers to create and maintain a work environment with high morale and productivity. Conduct new employee orientation to familiarize employees with Company standards, policies, procedures, rules and regulations, and other employee programs.Ensure worker’s compensation claims are properly documented and reported. Ensure that there is an active safety committee at the hotel, that safety programs are implemented, and that employees are motivated to follow safety procedures.Provide required documentation in response to unemployment claims. Participate in unemployment hearings as needed. Ensure that paperwork is complete, and documentation is thorough so the company’s position can be legally and effectively represented.Work within the established Human Resources department budget.Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel staff, Corporate Human Resources, and Corporate Legal and HR Shared Services/Hite to Retire.Interact with outside contacts:
Candidates and applicants – discuss employment opportunities and conduct interviews.
Guests – to ensure their total satisfaction
Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc.
Outside counsel – to seek advice on various issues
Regulatory agencies – regarding safety and compliance matters
Other contacts as needed (Professional organizations, community groups, local media)
May coordinate and administer locally developed specialized recognition programs.Perform other duties as assigned and may serve as “manager on duty” as required.Additional projects and responsibilities may be designated by the General Manager(s)/Regional Director of Operations/RVP of HR.What We Need from You –Must have the legal right to work in this country.Must reside in the U.S. and be ready for in-person interviews when applying.2 years related experience in Human Resources as an HR Manager in a hotel environment or similar related industry. Bachelor’s degree in HR, Hotel Management or related field is preferred. Professional HR designation (PHR, SPHR or other) preferred.Strong computer skills including Microsoft Suite programs Word, Excel, PowerPoint, etc., and Human Resources/payroll systems. ADP/Oracle experience preferred. Able to deal with difficult situations and people while maintaining integrity.Able to solve practical problems and be able to balance a variety of concrete variables in situations where only limited standardization exists. Strong organizational, task management, leadership, creativity, verbal and written communication, and presentation skills.Comprehensive knowledge of all applicable federal, state, and city employment and labor laws. Ability to operate independently, using good judgement to make decisions. Ability to handle confidential information discreetly and protect employee privacy.Must speak fluent English.Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with employees, vendors, and corporate human resources and legal staff.Reading and writing abilities are utilized often when completing paperwork and management reports, giving and receiving instructions, and training.Problem solving, reasoning, motivating, organizational and training abilities are used often.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.Carrying or lifting items weighing up to 25 pounds.Standing and moving around the facility.Use a keyboard to generate various work-related documents.Handling objects, files, training materials and equipment, etc.May be required to work nights, weekends, and/or holidays.What we Offer ─We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.Not Applicable for CA, CO, NJ, NY, WA, HI. Applicants.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
