This is the top supervisory job in the Housekeeping Department. Typically supervises a small number of housekeeping and laundry employees.Supervising all aspects of housekeeping and laundry – and ensure high standards are maintained.Check public areas, guest rooms/suites, equipment, linens are clean and in good repair advise team members of areas of improvements.Perform housekeeping duties necessary , including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction.Handle complaints and special requests to achieve complete guest satisfaction.Comply with special needs and requests of the guests, VIPs and repeat visitorsManage day-to-day staffing requirements, plan, and assign work and establish performance and development goals for employees. Provide mentoring, coaching and regular feedback to help manage conflict and improve employee performance.Educate and train all employees in compliance with governmental and safety regulations.Ensure staff is properly trained and has the tools and equipment to carry out job duties.Promote teamwork and quality service through daily communication and coordination with other department heads.May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods.What we need from you –High school diploma / secondary education / equivalent plus one year of housekeeping experience, including some supervisory training/experience.Fluency in English – a second language is a plus.Excellent interpersonal skillsA passion for hospitalityWhat we Offer –We’ll reward all your hard work with a great salary and benefits – including a great room discount and superb training.Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - click here to find out more about us.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law. IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.Not Applicable for CA, CO, NJ, NY, WA. Applicants.At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?We need people like you to make a difference and create exceptional experiences every single day. Don’t just join a growing team of 370,000 colleagues across 100 countries. Let your passion shine. Innovate and collaborate around the world. Embrace your ambition. Let’s Go Further Together.Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
