Collections Specialist

Collections Specialist

02 May 2024
Maryland, Frederick, 21701 Frederick USA

Collections Specialist

Collections Specialist | Frederick, MD | RemoteWhy this company?· Aston Carter is hiring for a collection’s specialist with a well-known credit union! This is a fully remote opportunity after training for the first week. Details:· Location: Frederick, MD · Remote after 1 week of training· Monday-Friday · 8:30am-5pm· 6-month contract to hireNecessary Skills· 2+ years of Collections experience. · Experience in a call center role/setting. · Strong communication skills both verbal and written. · General computer skills. · Experience with Microsoft Office (Excel, Outlook, Word). A day in the role…· Establish and follow collection strategies/procedures to successfully maintain an acceptable delinquency ratio. · Collect a minimum of 75% of your potential 60-Day delinquency queue monthly (excluding bankrupt and legal accounts) to keep delinquency at a minimum. · Attempt telephone contact with delinquent members greater than 15 days past due at a minimum of once every working day. · Ensure that all work (ie. Phone calls, promises to pay, updates, etc.) is documented in the collections system to maintain accurate records on all delinquent accounts. · Ensure that future follow-up dates are maintained on all delinquent accounts more than 16 days past due, to provide maximum coverage of your delinquent queue assignment and guarantee there are no accounts with follow-up dates in the past. · Communicate a sense of urgency to the member to pay the delinquent account current. · Emphasize the need for a specific date the account will be cured to prevent the account from aging further. · When unable to make contact within 5 telephone attempts, proceed with skip tracing efforts to contact the member and resolve the delinquent account. · Consistently demonstrate a courteous, tactful and professional approach when communicating with members in accordance with established member service standards. · Demonstrate concern and respect for others in all interactions and inspire their confidence and trust. · Assist with the repossession of collateral and maintain all records related to repossessions to protect the interests of the Credit Union. · Assure compliance with applicable laws, rules, and regulations. · Review accounts where action beyond routine collection procedures must be approved or implemented. · . Be knowledgeable and follow all laws pertaining to collecting accounts including the Fair Debt Collection Practices. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.Diversity, Equity & Inclusion At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent

Maintaining an inclusive environment through persistent self-reflection

Building a culture of care, engagement, and recognition with clear outcomes

Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email ( for other accommodation options.

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  • Summary The appointment is needed to address a current trend in increased demand from National Park Service Park Units for HPTC\'s Historic Preservation and Training Services. The work is on a constantly changing variety of ongoing projects, each of limited duration, to help address the current upward trend in demand. Open to the first 75 applicants or until 05/24/2024 whichever comes first. All applications submitted by 11:59 (EST) on the closing day will receive consideration. Responsibilities The Major Duties of the Exhibit Specialist include, but are not limited to the following: Assists in the management of Architectural/ Engineering design contracts; review and prepare design submittal comments, attend design review meetings, review payment applications, and participate in construction site investigations and meetings. Assists in the management of Construction Contracts Serves as Contracting Officer\'s Representative (COR) or a Construction Management Representative (CMR) on government design and construction contracts Identify and evaluate historic structures and recommend level of treatment effort as part of a project team Assist with project administration Requirements Conditions of Employment U.S. Citizenship required. Appointment subject to background investigation and favorable adjudication. Meet Selective Service Registration Act requirement for males. Selectee will be required to participate in the Direct Deposit Electronics Funds Transfer Program. You will be required to operate a government (or private) motor vehicle as part of your official duties; a valid driver\'s license is required. You will be required to submit a Motor Vehicle Operator\'s License and Driving Record. You must also submit (within a State sealed envelope or submitted directly by the State authorities), and at your own expense, all certified driving records from all States that disclose all valid driver\'s licenses, whether current or past, possessed by you. You will be required to wear a uniform and comply with the National Park Service uniform standards. A uniform allowance will be provided. You may be required to work on-call, evenings, weekends, holidays, overtime and shift work. If you are a new employee or supervisor in the Federal government, you will be required to complete a one-year probationary period. You will be required to complete a one-year trial period. You may be required to travel overnight away from home up to 14 nights per month. You must obtain a government charge card for travel purposes. You may be required to complete training and obtain/maintain a government charge card with travel and/or purchase authority. Qualifications All qualifications must be met by the closing date of this announcement-05/24/2024-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience. To receive credit for experience, your resume MUST clearly indicate the nature of the duties and responsibilities for each position, starting and ending dates of employment (month/year), and the resume must reflect full and/or part-time or total number of hours worked (i.e., work 40+ hours a week, rather than indicating full-time). If part-time, the hours must be annotated to be able to pro-rate the amount of qualified specialized experience. You must meet the following Basic Requirements in order to be eligible for this position: BASIC QUALIFICATIONS: If you do not meet these basic requirements, you will be considered not qualified and will not receive consideration for this position. Undergraduate and Graduate Education: Major study illustrative design, commercial art, fine arts, industrial design, architecture, drafting, interior design, or other fields related to the position. Advanced training in a vocational school, technical institute, or art institute above the high school level in one of the fields listed above is creditable as general experience on a month-for-month basis. -OR- Experience in the actual type of work for which application is made. Unpaid experience is creditable, provided the work done was of a quality level and demonstrated the ability required for the position. This includes work in the appropriate field, e.g., design, modelmaking, art, taxidermy, or restoration. - AND - To qualify for this position at the GS-09 grade level, you must possess all of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-07 grade level in the Federal service (obtained in either the public or private sectors). This experience must include all of the following activities: Managing simple preservation projects using basic project management, design management, construction management and historic preservation skills and knowledge; Assisting with recommendation of appropriate preservation treatment alternatives based on knowledge of procedures, goals, policies, laws, regulations and related Federal Government regulations. -OR- EDUCATION: Successful completion of at least one (1) full year of Graduate Education, with a major that is related to the duties of this position. You must include transcripts. -OR- Successful completion of a combination of education and experience as described above. You must include transcripts. You must include months, years and hours per week worked to receive credit for your work and/or volunteer experience. One year of specialized experience is equivalent to 12 months at 40 hours per week. Part-time hours are prorated. You will not receive any credit for experience that does not indicate exact hours per week or is listed as \"varies\". Experience listed as full-time will be credited at 40 hours per week. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Education To qualify based on education, you must submit a legible copy of transcripts from an accredited institution with your name, school name, credit hours, course level, major(s), and grade-point average or class ranking. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you must provide official transcripts before you begin work. If you are using education completed in foreign colleges or universities to meet qualification requirements, you must show that your education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. Additional Information A selectee receiving a first appointment to the Federal Government (Civil Service) is entitled only to the lowest step of the grade for which selected The display of a salary range on this vacancy shall not be construed as granting an entitlement to a higher rate of pay. This announcement may be used to fill additional positions if identical vacancies occur within 90 days of the issue date of the referral certificate. Physical Demands: Work requires regular surveillance of construction operations in the field. Assignments may require observation of work in cramped, close quarters, underneath structures or on rooftops several hundred feet above ground level. Working Conditions: Deteriorated historic structures may contain hidden hazards and unknown structural deficiencies. The worker may be exposed to hazardous conditions (e.g. lead paint, asbestos, animal droppings) during site investigations and while performing construction management duties. Work involves exposure to the outdoors, moderate risks or discomforts such as high noise levels, dust and fumes, high and low temperatures and humidity, and adverse weather conditions. The incumbent is required to utilize ladders, scaffolds, lifts, and other structural framework, enter into excavated areas and trenches in the performance of work. The National Park Service has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisor approval. This is a term position (more than 1 year) with an initial appointment expecting to last at least 13 months but may be extended up to a total of nine years, or more based on any changes to regulations governing the number of years term appointments may last, without further competition. Term positions do not convey permanent status in the Federal service. The National Park Service retains the right to extend the duration of this appointment after selection and/or appointment, based on changes to the regulation governing the number of years term appointments may last. This change, which may be made at the agency\'s sole discretion and without further competition, shall not be construed or interpreted as the granting of a right to a selectee or employee to such an extension. No extension to a term appointment shall be granted to a selectee/employee to an amount of time that exceeds the maximum number of years authorized under any present or current regulation, unless such regulation expressly allows such action.

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