Position Overview:
We are seeking a motivated and customer-focused Remote Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. You will work from home, using various communication channels to help customers and represent our company’s values.
Key Responsibilities:
Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
Troubleshoot and resolve customer issues related to products, services, or technical problems.
Guide customers through step-by-step solutions, ensuring clarity and satisfaction.
Escalate complex cases to relevant departments when necessary.
curate records of customer interactions and transactions.
Maintain accurate records of customer interactions and transactions.
Provide feedback to the team on common customer concerns to improve products/services.
Stay updated on company policies, products, and promotions to offer accurate information.
