Description We are in the market for a Customer Service Representative to join our team located in Hanover, Maryland. The primary function of this role is to enhance the customer experience by promptly responding to inquiries, processing applications, and maintaining accurate customer records. Responsibilities: Enhance customer relationships by making outbound calls to existing customers Drive business growth by offering promotional codes to customers Ensure all customer interactions are accurately tracked and updated in Excel Proactively respond to customer inquiries and resolve any issues Monitor customer accounts and take necessary actions based on their status Maintain a high level of service by handling customer complaints professionally.Requirements Candidate must possess a minimum of 1 year of experience in a customer service role Demonstrated ability to handle customer complaints effectively and professionally Strong skills in customer service, with a focus on providing excellent customer experiences Experience in utilizing customer service software and tools is preferred Excellent communication and interpersonal skills are essential Ability to work in a fast-paced environment and manage multiple tasks simultaneously Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Capability to work both independently and as part of a team Must be flexible with working hours, including weekends and holidays if required High school diploma or equivalent is required; a degree in a related field is preferred. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .
