Description/Job SummaryThe incumbent serves as central telephone operator for IUPAT. Focal point for assisting visitors by greeting, welcoming, and directing them; and notifying company personnel of visitors' arrival; maintaining and administration of central telecommunication system. Main telephone operator for organization. Some data entry as directed by executive office, manager and/or designee.Responsibilities/DutiesAnswers and directs all telephone calls to appropriate staffGreets and escorts visitors and guests as neededMaintains safe and clean reception area by complying with procedures, rules and regulationsFollows manufacture's instructions for central telephone system and console operationDirects voicemail messages in general mailbox to appropriate staffFollows IUPAT administrative procedures and policesUtilization of IUPAT website to assist incoming callers locate contact names, addresses and telephone numbers for District Council and Local UnionsAssist with mass mailings (labeling envelopes, inserting materials in envelopes, preparing envelopes for shipping)Writing letters, memorandums and assignments as neededContributes to team effort by accomplishing related work assignments as neededPerforms data entry functions as neededOther duties as assignedRequired SkillsExcellent customer service, written and oral communications skills. Ability to work with IUPAT staff. Punctuality and good attendance are required. Professional appearance. Some knowledge of Microsoft Word, Excel, web browser, email and administrative software required.Required Experience1 to 3 years general office experience. Computer literacyPreferred ExperienceUnion experienced preferred.Required EducationHigh school educationDetailsLifting of light boxes may be required in the course of organizing and distributing work in the office.Use of the computer for approximately 40% of the day. Forty (40) hours will constitute the regular work week. The working hours will be eight (8) with 30 minutes for lunch per day. This position requires a fixed daily schedule of 8:00 a.m. - 4:30 p.m.
