Position InformationFunctional TitleSr. IT Business AnalystRecruitment Category TypeStandardFunctional CategoryInformation TechnologyGradeIT.9FLSA StatusExemptRequisition Number25-0082Number of Vacancies1Job LevelNon-ManagementJob CodeN/AJob Description SummaryOrganization NameIT Governance ServicesReports toSection Manager, Business AnalysisFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryRegularPosition End Date (if temporary)Work ScheduleM-F; must work onsite at least 3 days per weekPosition LocationLaurelPosition Summary InformationGeneral SummaryThis is a non-merit system, employment-at-will, long-term contract position.This role is eligible for a hybrid work schedule and must work onsite at least 3 days per week.TheSr. IT Business Analyst serves as an expert liaison between IT and one or more assigned lines-of-business ( LOB ) to effectively:
Identify, document & analyze current (“As-Is”) and future (“To-Be”) administrative or operational business processes for streamlining or other improvement
Support business process re-engineering initiatives to improve WSSC Water efficiencies
Lead the elicitation and documentation of business, functional, data, and non-functional requirements(which may ultimately be addressed via technological solutions)
Support the IT Technology Working Group and IT Partner initiatives
The role is also responsible for the development of use cases, requirements traceability matrices, gap analyses, documentation archival in WSSC Water’s business analysis repository.Essential Functions
Leads business process analysis, use case analysis and business/functional requirements definition
Leads the implementation of complex process changes
Serves as Team Lead to IT Business Analysts, as assigned
Elicits, captures, validates and analyzes the business process/requirements of stakeholders in assigned lines-of-business
Applies proven communication, analytical, and problem-solving skills to support subject matter experts in decisions regarding process optimization and technological solutions
Researches and maps end-to-end views of legacy business processes
Analyzes business processes and identifies and validates opportunities for streamlining
Designs detailed end-to-end business processes based on confirmed understanding of process drivers and metrics
Creates business analysis documentation including use cases, usage scenarios, process flows, data dictionaries, and requirements traceability matrices
Analyzes operational data and provides a process for identifying system/operational problems and solutions
Analyzes planned changes to assess impact on WSSC Water employees, customers, and stakeholders
Utilizes best practices in leading organizational change management activities as new applications and services are implemented
Translates conceptual user requirements into functional requirements in a clear manner that is comprehensible to software development and quality assurance teams
Other Functions
Mentors IT Business Analysts on business analysis discipline and IT Business Analysis process and procedures
Performs internal QA of both internal and external IT Business Analysis deliverables
Facilitates and leads process discussions, requirements elicitation and validation work sessions, workshops, and work groups
·Supports the functional configuration tasks and activities for software implementation projects
Participates in cross-functional teams in enterprise IT systems improvement projects
Performs other related duties as required
Work Environment And Physical DemandsBusiness casual office environmentRequired Knowledge, Skills, And Abilities
Knowledge of various methodologies for analyzing and documenting requirements and business processes
Knowledge of software quality assurance best practices and methodologies
Ability to independently lead and conduct business process definition and analysis, requirements definition, gap analysis activities, process optimization, and process risk assessment
Proven ability to lead business analysts in successful business process definition and analysis, business requirements definition, gap analysis activities
Knowledge of the software development life cycle and best practices for refining requirements in each phase
Ability to create systematic and consistent requirements specifications in both technical and user-friendly language
Expert knowledge and understanding of MS Office software AND one or more of the following: MS Visio, Blueprint, StoryTeller, Signavio, Blueworks and JIRA software
Proven ability to consistently and effectively execute tasks and meet deadlines under pressure
Excellent analytical, negotiation, and organization skills
Proven, expert ability to develop and intuitively present complex ideas (conversationally or in presentations) to audiences with varying degrees of technical experience
Outstanding customer, communication and interpersonal skills
Ability to identify opportunities to automate processes for efficiencies
Minimum Education, Experience Requirements
Bachelor’s degree and 6+ years’ experience in IT business process analysis and requirementsdefinition that includes:
4+ years of experience independently leading business process analysis and requirements definition efforts
Experience applying project management best practices in the management of IT projects
OR
High school diploma (or equivalent) and 10+ years’ practical experience in IT business process analysis and requirements definitionthat includes:
4+ years of experience independently leading business process analysis and requirements definition efforts
Experience applying project management best practices in the management of IT projects
Additional RequirementsCompletion of the WSSC Water Financial Disclosure statement within 30 days of employment and annually thereafterPreferences
Industry certification in business analysis or process improvement (e.g., Certified Business Analyst Professional)
Experience providing business analysis support in one or more LOB areas such as customer care and billing, infrastructure maintenance, asset management, maintenance and work management, etc.
Relevant public sector experience
Salary$102,866 - $174,873Posting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close Date10/23/2024Open Until FilledNoSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant Documents
Required Documents
Resume
Optional Documents
Cover Letter/Letter of Application
