Position InformationFunctional TitleSr. Manager, Org. Performance & Accountability (Data Analytics)Recruitment Category TypeStandardFunctional CategoryStat OfficeGradeGS.15FLSA StatusExemptRequisition Number24-0047Number of Vacancies1Job LevelDivision ManagerJob CodeN/AJob Description SummaryThis position is within the General Manager’s Office of Performance and Accountability.In collaboration with the Director of Performance and Accountability, supervise the pillars of the Commission’s performance and accountability framework, business process improvement, strategy development and execution within the Office of the General Manager. Provides oversight for the accountability framework to ensure Departments of the Commission effectively and efficiently deliver on service level targets, programs, projects, and initiatives of the Commission, in alignment with the priorities established by the General Manager and Commissioners, by leveraging data and analytics.Organization NamePerformance & Accountability OfficeReports toDirector, Performance and AccountabilityFull or Part TimeFull TimeIf Part Time how many hours per weekRegular or TemporaryRegularPosition End Date (if temporary)Work Schedule8:00 a.m. to 5:00 p.m.Position LocationLaurelPosition Summary InformationGeneral SummaryIn collaboration with the Director of Performance and Accountability, supervise the pillars of the Commission’s performance and accountability framework, business process improvement, strategy development and execution within the Office of the General Manager. Provides oversight for the accountability framework to ensure Departments of the Commission effectively and efficiently deliver on service level targets, programs, projects, and initiatives of the Commission, in alignment with the priorities established by the General Manager and Commissioners, by leveraging data and analytics.Works collaboratively with organizational leadership to manage performance and ensure accountability throughout the commission’s administration and operations, support performance improvement measures, lead strategic plan development and implementation, and support implementation of key initiatives. The Division Manager, Performance and Accountability assists in implementing H2OStat, a program encompassing performance management, enterprise data strategy, innovation and strategic planning purposely and deliberately using data to effect prioritization, deployment of resources, and continuous improvement. Supervises standard professional work in data analysis and projects related to process and continuous improvement in the areas of quality, operations, productivity, and cost using continuous improvement methodologies, data, and tools.Essential Functions· Supervises General Manager’s Office of Performance and Accountability employees including selecting or recommending selection, training, assigning, and evaluating work, counseling, disciplining, and/or termination or recommending termination.· Champions data visualization and process improvement tools to increase utilization within departments to translate data into insight, process mapping, and performance improvement.· Identifies opportunities for advanced analytics that support the priorities of the Commission.· Acts as the Director in the absence of the Director of Performance and Accountability.· Advises the Director on the elements of performance and accountability management, strategic planning, implementation of key initiatives and work plan management.· Supervises Performance and Accountability Analysts and Project Managers who have strategic planning, data analysis, and process improvement within their portfolios. Reviews associated materials and deliverables for accuracy and thoroughness. Ensures follow-up on action items identified in performance review sessions.· Assists in the development of strategies for improving performance and maximizing the effectiveness of the organization.· Provides strategic and analytical support and leadership on major Commission initiatives, as well as facilitating solution implementation.· Performs and oversee the collection, assessment, research, and analysis of data for strategic planning, performance management, and process improvement to identify ways to enhance operations and effectiveness.· Assists in the design of and facilitate effective group processes to enhance collaboration, learning, communication, decision making, and alignment in the organization.· Monitors current and emerging organization development trends to evaluate applicability to the organization.· Coordinates recruitment, selection, training, and assignment of Performance and Accountability Analysts and Project Managers.· Coordinates assignments for stats and department support for strategy, data, and process improvement efforts.· In collaboration with the Director, develops the budget for the Office of Performance and Accountability using relevant data to project future needs.· Supports the Director and General Manager in a leading role to develop and promote a continuous improvement culture throughout WSSC Water.· Works collaboratively with leadership and business divisions/sections throughout the Commission to support the use of data for improved decision making, gaining input on requirements for today’s report/dashboard needs and gaining consensus on a strategic data roadmap; Expands the capabilities of WSSC Water staff and technologies to deliver enterprise-wide insights through data dashboards, analytics, and warehousing solutions.· Leads cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic decisions and uncover optimization opportunities.· Communicates results and business impacts of analysis insight initiatives to WSSC Water leadership.· Collects and prioritizes data analysis needs from across the Commission to determine.· Oversees the design and delivery of reports and insights that analyze business functions and key operations and performance metrics, for example:· Produces the Commissioner Performance Report that communicates progress toward WSSC Water’s Strategic Priorities. Establishes procedures for the cross-organizational collection of data, provides analysts with training to interpret results and prepares Executives on results and potential questions.· Oversees analysts’ data collection of Key Performance Indicators (KPIs) as part of WSSC Water’s participation in American Water Works Association ( AWWA ), Water Research Foundation ( WRF ) and other benchmarking groups.· Leads annual process for leadership to select targets for Key Performance Indicators, facilitates cross-organizational efforts to quantify progress, identifies planned improvements and risks to achieving progress (in coordination with Enterprise Risk Manager).· Plans and designs the technical infrastructure to support business intelligence, incorporating best practices.· Provides guidance to leadership on how to engage middle management and front-line employees in performance information. As requested, directs the facilitation of performance review meetings, and provides direction on data collection, visualization and meeting facilitation.· Develops policies and procedures for data governance, in collaboration with stakeholders across the Commission.· Leads IT developers and consultants to develop and deliver reports and dashboards for the business.Other Functions· Develops plan to ensure appropriate training and development programs for analysts in Performance and Accountability and across the Commission that establishes and enhances core competencies such as: data programming, advanced analysis, visualization, data storytelling, facilitation and other skills.· Manages relationships with Universities and other research institutions to foster exchange of best practices on data management, visualization and analysis; and· Performs other related duties as required.Work Environment And Physical DemandsBusiness casual office settingRequired Knowledge, Skills, And Abilities· Highly knowledgeable about information technology applications and systems;· Fully knowledgeable of advanced analytical methods and data-driven tools;· Excellent analytical and problem-solving skills.· Strong team building, communication, and presentation skills.· Ability to establish and implement analytic strategies and quantitative models that bring new meaning to data and results in actionable insight.· Expert ability in analyzing operational data to provide relevant, timely and accurate information that drives more informed business decisions.· Ability to gather internal customer business objectives and help internal customers identify key metrics and reports for measuring success.· Ability to identify opportunities to automate any/all analyses and identify processes for efficiencies.· Ability to work well with people from different disciplines with varying degrees of technical experience.· Ability to manage numerous projects and activities simultaneously, ensuring the correct priorities are assigned and initiatives are completed within resource constraints.· Expert ability in developing and implementing operational plans and budgets.· Knowledge of performance management programs, CitiStat related performance management and accountability structures.· Methodologies that foster a culture of continuous improvement.· Knowledge of modern research techniques and application of findings.· Knowledge of continuous process improvement principles and methods as they relate to water sector utility practices.· Knowledge of practices to improve interpersonal and group dynamics.· Knowledge of the concepts, principles, practices, and techniques of modern public administration as applied to the public utility sector.· Ability to establish and implement a performance management framework.· Ability to outline performance review outcomes as well as strategies and recommendations for improvement of department function and business processes.· Understanding of frameworks for building high-performing teams.· Knowledge of business and management principles involved in strategic planning and strategic plan implementation at all organizational levels.· Ability to effectively prioritize work efforts to meet deadlines.· Knowledge of risk assessment and management.· Skilled in strategic planning, and leading the efforts to develop organizational goals and objectives into short and long-term actions plans for the purpose of coordinating implementation efforts.· Pro-active and participatory in identifying needed changes in policy and work practices; skilled in developing and implementing such changes; planning, organizing, and completing work in a timely and quality manner; and coordinating application of quality management concepts.· Skilled in working with other managers and gaining commitment/consensus on programs that address and enhance organizational practices, policies, and standard procedures.· Skilled in application of such principles and practices as program evaluation, policy analysis, organizational development, and organizational learning to ensure pro-active programs/operations that meet Commission and Customer needs.· Ability to maintain confidentiality.Minimum Education, Experience Requirements· Bachelor’s degree· 8+ years analytics and data modeling experiencethat includes:
Experience in data warehousing methodologies, architectures, and technologies that are used to transform data into usable and actionable information
Experience working with and creating databases and dashboards using all relevant data to inform decisions
Experience using analytics techniques to contribute to organizational improvement efforts
Experience developing SQL and PL/ SQL queries
Experience with data visualization tools: Power BI, Tableau, R-Shiny, etc.
Project and partnership management experience
Strong focus on a positive customer experience through all interactions and delivered product which includes planning, organizing and prioritizing with attention to details
Additional RequirementsComplete the Washington Suburban Sanitary Commission’s Financial Disclosure statement within 30 days of employment and annually thereafterPreferences· Supervisory/management experience preferred.· Master’s degree in Information Technology, Computer Science, Mathematics, Engineering or related field.· Experience in cloud computing technologies such as AWS · Experience with big data tools: Teradata, Aster, Hadoop, etc.· Experience and knowledge of statistical modeling techniques: GLM multiple regression, logistic regression, log-linear regression, variable selection, etc.· Experience with building a data warehouse to support ERP systems.· Experience with data governance and supporting data quality initiativesSalary$110,822 - $188,397Posting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close DateOpen Until FilledYesSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Do you have a Bachelor’s degree?
Yes
No
Do you have a Master's or other advanced degree?
Yes
No
Do you have 8+ years experience in data analytics and data modeling?
Yes
No
Do you have experience developing SQL and PL/SQL queries?
Yes
No
Do you have any experience working with data visualization tools such as Power BI or Tableau?
Yes
No
Do you have experience with cloud computing?
Yes
No
Do you have experience with big data tools such as Teradata, Aster or Hadoop?
Yes
No
Do you have supervisory experience?
Yes
No
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant DocumentsRequired Documents
Resume
Optional Documents
Cover Letter/Letter of Application
