Position InformationFunctional TitleStudent Intern - IT Service DeskRecruitment Category TypeStudent InternFunctional CategoryStudent InternGradeGS.04FLSA StatusNon-ExemptRequisition NumberSI25-007Number of Vacancies1Job LevelStaffJob CodeN/AJob Description SummaryThe IT Service Desk Student Intern will provide first-level technical support to end-users, troubleshoot common IT issues, and assist in maintaining a positive user experience. This role offers a valuable opportunity to gain hands-on experience in a dynamic IT environment and develop essential technical and interpersonal skills.Organization NameIT Infrastructure ServicesReports toSection Manager, IT Service DeskFull or Part TimeFull TimeIf Part Time how many hours per week40Regular or TemporaryTemporaryPosition End Date (if temporary)Work Schedule8:30AM to 5:30PMPosition LocationLaurelPosition Summary InformationGeneral SummaryTheStudent Intern – IT Service Deskwill provide first-level technical support to end-users, troubleshoot common IT issues, and assist in maintaining a positive user experience. This role offers a valuable opportunity to gain hands-on experience in a dynamic IT environment and develop essential technical and interpersonal skills.Essential FunctionsFirst-Level Technical Support:
Receive and log incoming support requests via phone, email, and ticketing system.
Troubleshoot and resolve common IT issues, such as password resets, software installation, and hardware malfunctions.
Provide clear and concise explanations of technical issues to end-users.
Document incident resolution steps and knowledge base articles.
IT Asset Management:
Assist in maintaining an accurate inventory of IT assets, including hardware and software.
Track and manage the lifecycle of IT equipment.
Project Assistance:
Participate in IT projects as assigned, such as software deployments, hardware upgrades, and system migrations.
Assist in testing and validating new IT solutions.
Knowledge Base Maintenance:
Contribute to the development and maintenance of the IT knowledge base.
Create and update documentation on common issues and solutions.
Other Duties as Assigned:
Perform other duties as assigned by the IT Service Desk Manager.
Other Functions
Assist in gathering and refining requirements
Develop, track, and report metrics consistent with management and improvement
Work Environment And Physical Demands
Basic understanding of IT concepts, including hardware, software, and networking.
Ability to work independently and as part of a team
Required Knowledge, Skills, And Abilities
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.
Ability to support Microsoft Office, Outlook, and other common desktop applications
Minimum Education, Experience RequirementsMust be enrolled in AA or BA/BS degree program in Computer Science, Computer Information Systems, or related IT disciplineAdditional Requirements
Proficient using MS Office applications
Have a mix of technical and customer service skills and be passionate about technology and helping people.
Preferences
Good customer service skills
Experience with Microsoft Windows 10 or 11
SalaryCommensurate with education and experiencePosting Detail InformationEEO StatementAN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER It is the policy of the Commission to select new employees and to promote current employees without regard to race, sexual orientation, sex, religion, national origin, marital status, or handicap. The Commission does not discriminate against qualified individuals with a disability and will make reasonable accommodation for any disability that does not result in undue hardship for the Commission.Close DateOpen Until FilledYesSpecial Instructions to ApplicantsAdditional InformationAll applicants selected will be subject to drug screening and a background check/verification.Supplemental QuestionsRequired fields are indicated with an asterisk ().
Will you, now or in the future, require sponsorship for employment visa status?
Yes
No
Are you actively enrolled in an accredited college/university?
Yes
No
Do you have a 2.5 GPA or higher?
Yes
No
Are you pursuing a degree in an IT discipline?
yes
no
What dates will you be on spring break?
(Open Ended Question)
Are you an eligible veteran of any branch of the armed forces who has received an honorable discharge or Certificate of Satisfactory Completion of Military Service, the spouse of an eligible veteran who has a service-connected disability or the surviving spouse of a deceased eligible veteran?
Yes
No
Applicant DocumentsRequired Documents
Resume
Unofficial Transcripts
Optional Documents
Cover Letter/Letter of Application
