Who are we looking for?Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Accounts Receivable/Collections Manager in the Collections Department. The Collections Department is the team that identifies delinquencies and works with our customers to resolve payment issues. As a key member of our team, you will manage the day-to-day activities of the Collections Department, identifying opportunities to improve processes & collections. You will be responsible for maintaining strong control of the environment, monitoring and managing AR aging & DSO, including reporting & analytics. You will also assist in contacting delinquent franchisees to discuss reasons and solutions for non-payment, as well as escalations of issues from collectors.The Accounts Receivable/Collections Manager plays a crucial role in ensuring the timely collection of payments from customers while maintaining strong business relationships. If you have intuitive problem-solving ability and have strong analytical thinking skills, we invite you to apply today for our Collections Manager role today and #MakeItYourChoice.Your Responsibilities
Lead and motivate team, providing coaching, feedback and supervision as needed.
Develop and implement strategies to optimize collections efficiency and effectiveness. Continuously evaluate and improve collections systems and processes.
Effectively partner with other operational areas in the company (e.g. legal, franchise operations, billing, credit, revenue management, finance) relating to collection inquiries and reporting.
Responsible for Defaults, Terminations and write off of Bad Debt Expense.
Prepare daily, weekly and monthly reporting for the department. Communicate with Finance leadership on any accounts or areas requiring escalation.
Reconcile disputed accounts and handle customer complaints for the large, or multi property licensees.
Exhibit flexibility and willingness to take on new responsibilities and assignments as they are identified and to assist with various ad hoc projects based on company needs.
Responsible for oversight, hiring, training and performance assessment of collections department. Develop, implement and monitor collections policies and procedures.
Responsible for maintaining low DSO.
Your Experience, Skills & Competencies
Bachelor’s degree required.
Must have credit and collections background.
Minimum of four years supervisory experience.
Good conflict resolution and negotiation skills.
Communicating clearly and concisely, both orally and in writing.
Proficiency with Microsoft Outlook, PowerPoint, and Word; with advanced skills in Excel.
Strong ability to handle and prioritize multiple tasks.
Your Team This is a leadership role that will report to the Director, Invoice to Cash. You will have 6 reports and collaborate with cross-functional departments on a regular basis.Your Work LocationAs our Accounts Receivable/Collections Manager, you will be based in our beautiful, state-of-the-art worldwide corporate headquarters in North Bethesda, MD. Less than 15 miles from Washington, DC, we’re located one block away from the North Bethesda Metro station, with service on the Red Line and the MARC Brunswick line, easy access to I-270, and plenty of free parking provided by Choice Hotels.Salary RangeThe salary range for this position is $90,000 to $95,000 annually. In addition to the annual salary, this role is eligible for an annual bonus based on the terms of Choice's Management Incentive Plan (MIP).The pay range listed is for this position and is what Choice Hotels reasonably expects to pay. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.Choice prioritizes our associate wellbeing by offering a comprehensive benefits program that is both competitive and flexible to help you achieve your wellbeing goals - here are just a few:
Competitive compensation and benefits, including medical, dental, and vision coverage
Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
Financial benefits for retirement and health savings
Employee recognition programs
Discounts at Choice hotels worldwide
About ChoiceChoice Hotels International, Inc. (NYSE: CHH) is one of the largest lodging franchisors in the world. With nearly 7,500 hotels, representing nearly 630,000 rooms, in 46 countries and territories, with a range of high-quality lodging options from limited service to full-service hotels in the upper upscale, upper mid-scale, midscale, extended-stay, and economy segments. We’re the hotel company for those who choose to bet on themselves – the underdog, the dreamer, the entrepreneur – because that’s who we are, too.At Choice, we are united by the simple belief that tomorrow will be even better than today – for associates, our company, and our franchisees. At our worldwide corporate headquarters in North Bethesda, MD and St. Louis Park, MN as well as our technology center in Scottsdale, AZ, and through our associates around the globe, every voice is heard, and every idea is listened to, no matter what area of the company they come from. We are united in supporting the entrepreneurial dreams of our more than 18,000 franchise owners, which propels us forward – giving our work at Choice a purpose larger than our business.Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.
