Vacancy expired!
Provide reliable on-site and in-house technical support to
internal and external customers on our automated material handling equipment.
Expect 50% travel outside of Maryland. You will also provide professional
coverage of a Technical Support Helpdesk. You will support focus on accuracy,
timely feedback, and customer satisfaction. You will drive timely
identification, investigation, resolution, root cause analysis and replication
of technical issues. You will build internal relationships to expedite
complicated cases. You will develop broad understanding of customer needs. You
will support the knowledge-sharing mindset, methodology, and tools. You will
help develop Technical Support processes. You will ensure proper documenting
and recording of all activity and communication. You will address systemic
coordination issues. Key ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeYOU MUST HAVE
Minimum High School diploma with related work
experience
Mechanical and electrical aptitude
MS Office and computer literacy
Excellent interpersonal and verbal & written communication skills
Ability to interface with various customer levels within and outside the organization
Ability to travel up to 50%, sometimes on short notice
WE VALUE
Customer facing experience
Experience in the material handling industry
Strong continuous improvement
mindset, strong leadership impact
Experience with SharePoint
Some experience with a variety
of the businesses product programming languages, for example PLCs
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.
