Field Service Technician

Field Service Technician

07 Aug 2020

Field Service Technician

Provide reliable on-site and in-house technical support to

internal and external customers on our automated material handling equipment.

Expect 50% travel outside of Maryland. You will also provide professional

coverage of a Technical Support Helpdesk. You will support focus on accuracy,

timely feedback, and customer satisfaction. You will drive timely

identification, investigation, resolution, root cause analysis and replication

of technical issues. You will build internal relationships to expedite

complicated cases. You will develop broad understanding of customer needs. You

will support the knowledge-sharing mindset, methodology, and tools. You will

help develop Technical Support processes. You will ensure proper documenting

and recording of all activity and communication. You will address systemic

coordination issues. Key ResponsibilitiesFacilitate issue identification and analysisInvestigate and resolve technical issuesTrack requests resolutionProvide technical trainingBuild relationships with customersTest products & softwareDevelop and share knowledgeYOU MUST HAVE

Minimum High School diploma with related work

experience

Mechanical and electrical aptitude

MS Office and computer literacy

Excellent interpersonal and verbal & written communication skills

Ability to interface with various customer levels within and outside the organization

Ability to travel up to 50%, sometimes on short notice

WE VALUE

Customer facing experience

Experience in the material handling industry

Strong continuous improvement

mindset, strong leadership impact

Experience with SharePoint

Some experience with a variety

of the businesses product programming languages, for example PLCs

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

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