Guest Experience Specialist

Guest Experience Specialist

01 Oct 2024
Maryland, Rockville, 20847 Rockville USA

Guest Experience Specialist

Job Number 24170892Job Category Rooms & Guest Services OperationsLocation Courtyard Rockville, 2500 Research Boulevard, Rockville, Maryland, United StatesSchedule Part-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes beyond the traditional front desk to take ownership of the guest experience in the main areas of the hotel with a “guest first” mindset. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, delivering quality meals, or sharing the highlights of the local area, the Guest Experience Specialist makes transactions feel like part of the experience.No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Specialists will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Specialists – to get it right for our guests and our business each and every time.PREFERRED QUALIFICATIONSEducation: High school diploma or G.E.D. equivalent.Related Work Experience: No related work experience.Supervisory Experience: No supervisory experience.License or Certification: NoneThe pay rate for this position is $18.97 per hour and offers health care benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. ​Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve – all while having fun.In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Related jobs

  • Description

  • Description

  • Job Description

  • Summary This position is located in the Office of the Chief Information Officer, (OCIO), Data, Information Management, and Enterprise Governance (DIME), FOIA, Library, and Information Collections Branch (FLICB). The supervisor is Stephanie Blaney. This position is Non-Bargaining Unit. This position IS/NOT subject to Confidential Financial Disclosure reporting requirements. This position IS not subject to security ownership restriction reporting requirements. Responsibilities The successful candidate will perform the full range of Government Information Specialist (FOIA). As a Government Information Specialist, you will serve as a member of the Freedom of Information Act (FOIA) team. You will provide advice and assistance to all offices regarding Freedom of Information Act (FOIA) and Privacy Act (PA)activities, including conducting training sessions, interpreting requests, coordinating responses, reviewing documents for exempt information, arranging for extensions, resolving related problems and assuring responses are timely and accurate. You will counsel FOIA coordinators in NRC regarding meeting deadlines for receipt of documents, scoping requests and volume of documents involved in order to resolve problems and to expedite processing requests; review responses and documents supplied by staff offices. You will develop recommendations or solutions on legal and policy matters pertaining to the FOIA and Privacy Act and research pertinent law and related information and develop drafts of regulations procedures, manuals, and other guidance necessary to effectively implement the FOIA. You will examine records relating to NRC mission, which can include enforcement actions and NRC investigations to verify that identities of confidential sources, and privacy interests of other individuals meet legal criteria for exempting information from disclosure and are supported by agency policy. Other duties include: Provide guidance to the public on the process of requesting documents under FOIA Coordinate staff reports on fee estimates and prepare notices to requesters on estimated fees Stay abreast of FOIA developments and apply knowledge gained to make recommendations to the FOIA team. Consult with NRC licensees and other agencies. Review received requests and determine if information has been publicly released. Determine possible agency Offices for provision of responsive materials and assign fee estimates and searches / reviews to those Offices. Compile responsive records from various Offices and redact content, as necessary, eliminate duplicate information, obtain consent to fees or advance payment from requesters and enter response in FOIAonline, prior to sending response to requester. Maintain FOIA statistics, provide training sessions to FOIA coordinators and agency staff, as needed. Implement changes to agency regulations and guidance as required, by Executive Orders and amendments to FOIA. Requirements Conditions of Employment U.S. Citizenship Required This is a Drug Testing position. Background investigation leading to a clearance is required for new hires. You must meet the qualifications for this position by no later than 30 calendar days after the closing date of this announcement and before placement in the position. Qualifications In order to qualify for this position, you must have at least one year of specialized experience at the next lower grade level in the Federal service or equivalent experience in the private or public sector. The ideal candidate will be able to demonstrate the following: 1. Knowledge of the Freedom of Information Act (FOIA), Attorney General reports and interpretations, appropriate case law, and pertinent Executive Orders, regulations, policies, and procedures governing the protection of sensitive information. 2. Demonstrated ability to identify issues and problems, determine relative priorities, develop definitive alternatives, and to focus quickly on possible solutions for FOIA Officer or management action. 3. Skill in communicating information, ideas, and advice in a clear, concise, and a logical manner, both orally and in writing, within both internal and external organizations. 4. Demonstrated ability or potential in working with electronic FOIA case management software programs (i.e., FOIAXpress); preventing, reducing, or eliminating FOIA case backlogs; planning, tracking, and prioritizing a variety of programmatic and administrative activities involving competing priorities and statutory deadlines. SPECIALIZED EXPERIENCE is defined as: Experience in researching, analyzing, and evaluating data for response to Freedom of Information Act (FOIA) requests; assembling and reviewing proposed FOIA release packages and applying appropriate FOIA exemptions. Experience in reviewing and analyzing appeals from denials of access to records requested under FOIA and recommending final agency decision on release / non-release of records. Experience in interpreting and applying statutory requirements rules, regulations, public laws, and guidelines governing the FOIA and Privacy Act programs. Education No Education Requirements. Additional Information The duty location of this position is Rockville, MD. In general, employees are expected to be in the office at a minimum of 4 days per pay period. Telework schedules, including full-time telework, are approved, on a case-by-case basis. If selected, telework will be determined in accordance with Agency policy and the Collective Bargaining Agreement, if applicable.

  • Description

  • Sales Specialist - Sonos - Seasonal Part-time

Job Details

Jocancy Online Job Portal by jobSearchi.