Job Summary: We are looking for a dynamic, high performing Account Executive to create long-term, trusting relationships with our customers. The Account Executive's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities. The ideal candidate has a history of bringing on new business and hitting sales quotas and loves the challenges that come with outbound prospecting in a competitive market. Primary responsibilities:
Serve as the lead point of contact for all customer account matters.
Build and maintain strong, long-lasting client relationships.
Develop trusted advisor relationships with key accounts, administrators and other senior living and healthcare professionals
Ensure the timely and successful delivery of our solutions according to customer needs and objectives
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
Prepare reports on account status
Collaborate with sales team to identify and grow opportunities within territory
Assist with challenging client requests or issue escalations as needed
Prepare for data and paperwork for Quality Assurance meetings at facilities
Attend and present at QA meetings at facilities
Requirements:
Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
Demonstrable ability to communicate, present and influence key accounts at all levels of an organization, including executive and C-level
Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Previous experience in LTC or SNF environments a plus
Effective time management and organizational skills
Excellent interpersonal skills
Competencies:
Strong Communication and Customer Service Skills
Peer Relationships
Customer Focus
Integrity and Trust
Functional/Technical Skills
Priority Setting
Previous experience in LTC or SNF environments a plus
Effective time management and organizational skills
Excellent interpersonal skills
Competencies:
Strong Communication and Customer Service Skills
Peer Relationships
Customer Focus
Integrity and Trust
Functional/Technical Skills
Priority Setting
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